Regional Director of Operations

TEC Equipment, Inc.•Des Moines, WA

15d•$225,000 - $250,000

About The Position

Headquartered in Portland, Oregon, TEC has 30+ locations from Seattle to San Diego to the Midwest, serving thousands of customers across Washington, Oregon, California, Nevada, Arizona, Nebraska, Iowa and South Dakota. TEC Equipment features Mack and Volvo heavy-duty trucks, Hino and Isuzu medium duty trucks, Wabash trailers and Cottrell auto transport trailers. We offer a large and desirable inventory of new Mack and Volvo heavy-duty trucks and all makes of used trucks. Our full-service line-up also features quality parts, state-of-the-art service, collision centers and fuel, leasing/rental, financing, and insurance. Our locations are authorized service centers for Mack, Volvo, Cummins, Meritor, Eaton and Fuller warranties. TEC truly offers the convenience of one-stop shopping for all trucking-related needs. Overview This position reports to the Senior Vice President of Dealership Operations. The Regional Director of Operations is responsible for all aspects of dealer operations for the Washington region operating primarily out of western Washington. The Regional Director of Operations works to align the activities of roughly 100 employees with the TEC Vision, Mission and Values in the pursuit of operational excellence. This position also collaborates with Corporate Operations and Services staff and peers to provide the best customer experience possible and with an appropriate return to TEC owners.

Requirements

Bachelors degree from an accredited college or university.
10+ Years in the transportation industry. At least 7 years of Managing direct reports.
Outstanding team player (collaborates with others to achieve quality results).
Elevated business acumen (can articulate and debate the merits of key customer, supplier, and/or competitor strategies, motivations and issues).
Anticipates future trends and sees the business opportunity.
Expert influencing skills (uses reasoning, persuasive arguments, personal credibility and a knowledge of group dynamics to get an individual or group to take and line up behind a recommended course of action).
Expert Team Builder
Blends people into energized teams.
Defines success in terms of whole team.
Fosters open dialogue.
Able to create strategy/team objectives and waterfall through organization.
Advanced problem-solving skills (uses rigorous logic and methods to solve difficult problems with effective solutions).

Responsibilities

Ensure every employee has access to and understands the TEC Vision, Mission and Values. Hold Managers accountable for ensuring team is aligned with TEC Vision, Mission, and Values. Build and maintain a genuine employee passion for all of our brands (TEC, Volvo, Mack, Hino, MAC Trailer).
Ensure every customer has exposure to TEC Vision, Mission and Values and can see the clear link to employee activity and their overall customer experience.
Exhibits a high standard of ethical behavior and sound judgment; recognizes and lives up to the responsibility of being a leader and role model.
Analyze and segment each geographic market/AOR to identify TEC’s precise market opportunities, otherwise known as “micro-markets.” (Leveraging Polk or other data). Stay current on industry trends and product developments. Know the competition and their strengths/weaknesses.
Maintain constant focus on defining, measuring and improving the customer experience (Full cycle, end-to-end). Leverage scorecards and other appropriate workflow documentation and indicators to actively measure continuous improvement.
Ensure that the “Profit Model,” for each of the ten revenue streams (New Trucks, Medium Duty, Used Trucks, Trailers, Parts, Service, and F&I) is clearly defined and understood by every Department Manager.
Perform timely monthly detailed review of operating results with Department Managers. Assign action items and priorities as appropriate.
Fully engage in annual Business Plan process, developing stretch targets and coaching Managers on how to manage results.
Understand and manage the impact of business activities on working capital (Cash, Inventory, etc.).
Ensure that all branding, customer facing facilities and equipment lives up to the TEC Value Proposition of premium products and services. This includes Seattle, Tacoma, and Lacey.
Create and maintain an environment that is inspiring and energizing for nearly ~100 Washington TEC employees. Excellent customer service starts with TEC Managers role modeling the behavior we want our customers to see.
Ensure that there are adequate controls around truck/trailer/parts inventory purchasing. Maintain an accurate view of allocated flooring limits and operate within, escalating overages in advance.
Leverage TEC Corporate Legal, Accounting, Parts, Service, IT and HR as appropriate when dealing with non-routine transactions and business events.
Expert application of employee performance management tools including clear job descriptions, Ramp Plans, informal and formal feedback, compensation reviews, progressive discipline, team building events, etc. Manage regional succession planning and talent development.
Identify all key workflows within each of the ten major revenue streams. Evaluate effectiveness of workflows based on linkage to Mission statement, scalability, and overall impact on the customer experience.
Use structured problem-solving techniques such as Six Sigma, Lean or 5S to build robust, best in class processes.
Ensure that for key processes and functions TEC has adequate cross training and redundancy.
Ensure that TEC is compliant with all regulatory requirements (DMV, OSHA, etc.).
Ensure that processes and general operating conditions promote a safe work environment. Partner with Environmental Health & Safety employees to perform routine and recurring evaluations.

Benefits

TEC provides our employees and their families with a full menu of health, wellness, and retirement benefits.
New hires are eligible to participate in TEC Equipment’s comprehensive benefits plan the first of the month following your date of hire.
Choice of two comprehensive medical plan options that include prescription drug coverage
Choice of two dental plans that cover preventative and diagnostic care, basic and major services, and orthodontia for children
Vision care, discounted hearing exams, and hearing aids
401(k) retirement savings plan with company contribution
Life, accident, and disability insurance
Employee Assistance Program (EAP)
Education assistance
Seven paid holidays, vacation accrual of at least 48 hours per year, and paid sick