Regional Director of Operations
About The Position
The Regional Director of Operations (RDO) provides high-level operational leadership and strategic oversight for a portfolio of at least 15 dental practices, representing significant aggregate EBITDA volume and diverse market conditions. The RDO directly manages Regional Managers and Office Managers, driving operational consistency, financial performance, and alignment with company objectives. This role is both strategic and hands-on, requiring advanced financial acumen, strong people leadership, and the ability to implement enterprise initiatives effectively across a large, complex region. The RDO acts as a primary field partner to the Director of Operations, contributing to strategic planning, operational innovation, and cross-functional collaboration to achieve growth and profitability targets.
Requirements
- Bachelor’s degree in Business Administration, Healthcare Management, or related field required; MBA or advanced degree preferred.
- Minimum of 8–10 years of multi-site operational leadership experience, preferably in a dental service organization (DSO) or multi-unit healthcare environment.
- Proven track record of managing at least 15 locations or equivalent in aggregate business volume.
- Strong financial acumen with experience in budgeting, forecasting, and P&L management.
- Exceptional leadership, coaching, and team development skills.
- Strong problem-solving ability with a track record of improving operational performance.
- Excellent communication and collaboration skills with the ability to influence at all levels of the organization.
- Willingness to travel regularly within assigned markets, up to 75%.
Responsibilities
- Oversee day-to-day operations across a portfolio of at least 15 practices, ensuring adherence to IDS standards, policies, and performance expectations.
- Lead, coach, and develop Regional Managers and Office Managers to build strong, capable leadership teams within each location.
- Ensure consistent execution of operational workflows, patient experience standards, and compliance requirements.
- Monitor and drive key financial metrics, including revenue growth, EBITDA performance, expense management, and AR improvement.
- Partner with Finance to develop accurate forecasting and budgeting for assigned markets.
- Identify and act on opportunities to optimize profitability and operational efficiency across the portfolio.
- Provide regular performance coaching and career development for Regional Managers and Office Managers.
- Foster a positive and accountable culture, emphasizing continuous improvement and leadership excellence.
- Support succession planning and leadership readiness for key operational roles.
- Partner with corporate departments (HR, Finance, RCM, Procurement, Clinical, Marketing, M&A) to implement enterprise initiatives at the regional level.
- Serve as a key point of escalation for complex operational, compliance, or personnel issues within the portfolio.
- Contribute to enterprise-level operational planning and strategic decision-making in partnership with the Director of Operations.
- Lead the integration of newly acquired practices within the assigned region, ensuring cultural alignment and operations readiness.
- Support market expansion efforts through operational due diligence, onboarding and performance ramp-up.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
