Regional Director of Operations

Capital Senior Living•Cleveland, OH

About The Position

Sonida Senior Living is one of the nation's leading operators of independent living, assisted living and memory care communities for senior adults. The Company operates 97 communities that are home to nearly 12,000 residents across 20 states providing comfortable, safe, affordable communities where residents can form friendships, enjoy new experiences and receive personalized care from dedicated team members who treat them family. Job Description: Responsible for the total operations' management for each community in designated region. Assures compliance with all laws, rules, regulations, policies and procedures. Oversight of property management, HR administration and provision of resident services. Promotes the company's mission and philosophy.

Requirements

Experience in managing a program or community for older adults preferred.
Three years minimum of supervisory experience required.
Knowledge of an interest in working with older adults required.
High school diploma required.
College credits or degree preferred or satisfy state experience requirements.
Meet continuing education requirements on job classification and position.
Effective supervisory skills.
Ability to communicate and work with all levels of the company's employees effectively.
Ability to recognize and communicate problems appropriately.
Ability to relate to the public, Residents, families, employees, and other professional.
Ability to maintain accurate records and provide information as requested and required.
Ability to communicate proficiently in English, verbally and in writing.
Ability to work flexible hours to meet requirements of the job and be on call.
Ability to lift up to 50 pounds, 30 pounds regularly.
Maintains car in good working order, current driver's license in good standing and auto insurance meeting company minimums is current.
Ability to teach/train others effectively.
Ability to travel extensively.

Responsibilities

Assures implementation of policies and procedures relating to Resident care and total operations of each community.
Supervises and monitors the provision of all Resident services, including the coordination of those provided by independently contracted ancillary health care providers as requested by Residents and families.
Ensures that Residents are appropriately assessed on a timely basis and charged in accordance with that assessment.
Assures quality of Resident service delivery.
Assures a high degree of customer satisfaction at residence.
Promptly investigates complaints and reports findings and appropriate recommendation to the President of SSL Management Company.
Ensures follow-up communication occurs to complainant and that substantiated complaints are resolved to reasonable satisfaction of complainant.
Ensures compliance with all rules and regulations related to Resident care (i.e. HIPAA, State Regulations and OSHA, etc.).
Ensures that all communities comply to the licensing requirements for operations.
Interview and assist in the evaluation and discipline of the community management team.
Assures the availability of qualified, appropriately trained community Employee Partners.
Supervises and assists in the orientation and training of community management team members.
Monitors the administration of wages/benefits for community Employee Partners, assures accuracy of Employee Partner records and approves payment for work performed.
Monitors Employee Partners' adherence to all policies and procedures, all work, safety and administrative rules.
Ensures compliance with all rules and regulations related to Employee Partners (i.e., OSHA, Wage & Hours, FMLA, etc.).
Ensures compliance to the licensing requirements of staffing and training.
Promotes the company's mission and philosophy.
Monitors the sales/marketing plans with each community and Sales Team to accomplish occupancy targets.
Assure that community teams maintain a favorable public image with participation in community organizations for the promotion of the community and SSL.
Assist with external marketing efforts as needed.
Assure that the sales/marketing goals are met or assist with adjusting sales plans accordingly to accomplish occupancy targets.
Assures community, Resident units, common areas and adjacent grounds are in working order.
Assure that each community operates with resources provided, assures income and expenses are controlled using annual budget projections.
Assures all financial records are properly maintained.
Participates in the development of an annual budget.
Assures that Resident invoices are delivered, and the residence's accounts receivables are collected on a timely, consistent basis.
Supervises and monitors the adherence of each community to the procedures required for task completion in relation to the financial responsibility of operations.
Monitors and provides interventions for each community for the company's financial set standards of operations.
Assures community team administrates, coordinates, and directs all activities in accordance with policies and procedures.
Assures safety and security of community's contents and inhabitants (residents, employees, and visitors).
Assures proper training and use of equipment/supplies.
Maintains and provides all data as requested, required.
Be available and/or arrange for call; arranges appropriate coverage when the ED is absent from community or unavailable to respond to emergencies.
Performs other duties as assigned or required.
Assures that adverse findings by company Quality reviews or state surveyors are promptly corrected and remain in compliance.
Acts as the Executive Director in the absence of such.