Regional Director of Operations

TEC Equipment • WA-Des Moines US-WA-Lacey US-WA-Fife, WA

10d • $225,000 - $250,000

About The Position

This position reports to the Senior Vice President of Dealership Operations. The Regional Director of Operations is responsible for all aspects of dealer operations for the Washington region operating primarily out of western Washington. The Regional Director of Operations works to align the activities of roughly 100 employees with the TEC Vision, Mission and Values in the pursuit of operational excellence. This position also collaborates with Corporate Operations and Services staff and peers to provide the best service and maintain our commitment to be our customer’s Best Business Partner.

Requirements

• Bachelors degree from an accredited college or university.
• 10+ Years in the transportation industry.
• At least 7 years of Managing direct reports.
• Outstanding team player (collaborates with others to achieve quality results).
• Elevated business acumen (can articulate and debate the merits of key customer, supplier, and/or competitor strategies, motivations and issues).
• Anticipates future trends and sees the business opportunity.
• Expert influencing skills (uses reasoning, persuasive arguments, personal credibility and a knowledge of group dynamics to get an individual or group to take and line up behind a recommended course of action).
• Expert Team Builder Blends people into energized teams. Defines success in terms of whole team. Fosters open dialogue. Able to create strategy/team objectives and waterfall through organization.
• Advanced problem-solving skills (uses rigorous logic and methods to solve difficult problems with effective solutions).

Responsibilities

• Ensure every employee has access to and understands the TEC Vision, Mission and Values.
• Hold Managers accountable for ensuring team is aligned with TEC Vision, Mission, and Values.
• Build and maintain a genuine employee passion for all of our brands (TEC, Volvo, Mack, Hino, MAC Trailer).
• Ensure every customer has exposure to TEC Vision, Mission and Values and can see the clear link to employee activity and their overall customer experience.
• Exhibits a high standard of ethical behavior and sound judgment; recognizes and lives up to the responsibility of being a leader and role model.
• Analyze and segment each geographic market/AOR to identify TEC’s precise market opportunities, otherwise known as “micro-markets.” (Leveraging Polk or other data).
• Stay current on industry trends and product developments.
• Know the competition and their strengths/weaknesses.
• Maintain constant focus on defining, measuring and improving the customer experience (Full cycle, end-to-end).
• Leverage scorecards and other appropriate workflow documentation and indicators to actively measure continuous improvement.
• Ensure that the “Profit Model,” for each of the ten revenue streams (New Trucks, Medium Duty, Used Trucks, Trailers, Parts, Service, and F&I) is clearly defined and understood by every Department Manager.
• Perform timely monthly detailed review of operating results with Department Managers.
• Assign action items and priorities as appropriate.
• Fully engage in annual Business Plan process, developing stretch targets and coaching Managers on how to manage results.
• Understand and manage the impact of business activities on working capital (Cash, Inventory, etc.).
• Ensure that all branding, customer facing facilities and equipment lives up to the TEC Value Proposition of premium products and services. This includes Seattle, Tacoma, and Lacey.
• Create and maintain an environment that is inspiring and energizing for nearly ~100 Washington TEC employees.
• Excellent customer service starts with TEC Managers role modeling the behavior we want our customers to see.
• Ensure that there are adequate controls around truck/trailer/parts inventory purchasing.
• Maintain an accurate view of allocated flooring limits and operate within, escalating overages in advance.
• Leverage TEC Corporate Legal, Accounting, Parts, Service, IT and HR as appropriate when dealing with non-routine transactions and business events.
• Expert application of employee performance management tools including clear job descriptions, Ramp Plans, informal and formal feedback, compensation reviews, progressive discipline, team building events, etc.
• Manage regional succession planning and talent development.
• Identify all key workflows within each of the ten major revenue streams.
• Evaluate effectiveness of workflows based on linkage to Mission statement, scalability, and overall impact on the customer experience.
• Use structured problem-solving techniques such as Six Sigma, Lean or 5S to build robust, best in class processes.
• Ensure that for key processes and functions TEC has adequate cross training and redundancy.
• Ensure that TEC is compliant with all regulatory requirements (DMV, OSHA, etc.).
• Ensure that processes and general operating conditions promote a safe work environment.
• Partner with Environmental Health & Safety employees to perform routine and recurring evaluations.

Benefits

• Choice of two comprehensive medical plan options that include prescription drug coverage
• Choice of two dental plans that cover preventative and diagnostic care, basic and major services, and orthodontia for children
• Vision care, discounted hearing exams, and hearing aids
• 401(k) retirement savings plan with company contribution
• Life, accident, and disability insurance
• Employee Assistance Program (EAP)
• Education assistance
• Seven paid holidays, vacation accrual of at least 48 hours per year, and paid sick

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees