Regional Director of Operations in Assisted Living

Benchmark Senior Living•Union, NJ

22h•$180,000 - $205,000•Hybrid

About The Position

Benchmark has been a trailblazer in senior living for nearly 30 years, operating 68 communities with 7,400 associates across the Northeast. With $3 billion in assets under management and $700 million in annual revenue, the company is experiencing historic growth, expanding its footprint from Boston to Washington DC. Benchmark offers independent living, assisted living, memory care, and continuing care retirement communities, positioning itself as a leader within this growing real estate sector. Senior housing has consistently ranked among the top three real estate sectors for long-term investment returns, and with the Baby Boomer 80+ population projected to grow over 5% annually through 2030, demand is surging. To meet this demand, senior housing development must nearly double historical levels over the next two decades. Benchmark is outpacing industry growth, backed by prominent investors such as Brookfield, Prudential Financial, Omega Healthcare Investors, and Ventas, Inc. Its brand strength is reflected in its 62 Best Senior Living Community awards from U.S. News & World Report in 2024, far exceeding industry averages. Benchmark’s success is deeply rooted in its people. The company’s purpose – Transforming Lives Through Human Connection – is lived daily by associates who embody its core values: Called to Care, Better Together, and Be the Benchmark. Recognized as a Top Place to Work by The Boston Globe for 18 consecutive years and certified as a Great Place to Work for eight years, Benchmark fosters a culture of inclusion, growth, and recognition. It supports employees through initiatives like an associate grant program called One Company Fund, Benchmark University, an Inclusion Advisory Council, and a Cultural Ambassadors program. With over 500 associates boasting 15-plus years of tenure, and an annual gala celebrating excellence, Benchmark continues to be a destination for meaningful careers and compassionate care – setting the standard in senior living. This role will travel to our community locations in NJ, must live in the NJ area or be willing to relocate. The Regional Director Operations will have full operational oversight over several communities across multiple states. In this role you will use your senior living industry expertise and influence to develop and execute the operational, strategic, capital and growth plans for your respective division.

Requirements

Master's degree or related experience.
Minimum of seven years managing people leaders preferred.
Operational leadership experience leading a Senior Living Community preferred.
Demonstrated multi-site oversight of Senior Living is strongly preferred.
Knowledge of multi-state regulations and understanding of SNF operations.
Demonstrated understanding of how for profit and not for profit structures operate and contrast.
Strong knowledge of the industry and an active participant with such agencies as Argentum, MA ALA, and CALA.

Responsibilities

Provides executive leadership for key strategic priorities and system-wide initiatives across several communities.
Leads Regional team and Executive Directors to drive the operational, financial and strategic initiatives aligned with the company goals.
Serves as a trusted partner with company leaders to identify and support effective Integration and Acquisition activities that align with the strategic growth plan.
Embraces and champions internal growth through succession planning tools and in close partnership with Human Resources and L&D.
Collaborates with community leaders to develop a culturally strong sales team mindset and “out of the box thinking” to achieve occupancy growth.
Leverages the Sr. Marketing Director to review demographic and critical data trends in order to develop and execute on strategic marketing plans for each of our communities.
Understands and demonstrates operating efficiencies, expense controls and sets expectations with achieving NOI, entrance fees and flow-through goals.
Meets with investors and/or board members and provides updates on the financial growth and health of their assets.
Liaison with corporate partners for matters related to Compliance, Resident Care Services, IT, Legal and Human Resources.
Effectively presents operating results to the Executive Leadership team and develops action plans to increase performance expectations.
Develops and implements annual operating and capital budgets.
Forecasts monthly and quarterly P&L statements with team members.
Requires travel to community locations on a regular basis across multiple states in the Northeast.