Regional Director of Operations

Golden Steps ABA•Englewood Cliffs, NJ

36d

About The Position

We are searching for a dynamic visionary with a hands-on entrepreneurial approach to propel our geographic reach as a Regional Director of Operations at Golden Steps ABA. This role will be the driving force behind Golden Step’s expanding mission of delivering exceptional Applied Behavior Analysis (ABA) Services to children with Autism Spectrum Disorder (ASD) in a new state or region. Successful Directors of Operations are typically initiative takers who thrive on direct leadership to build out and grow our presence in a new area. You'll have the autonomy to shape strategies and implement systems that propel our growth while ensuring the highest standards of service for our patients. Travel required.

Requirements

A high EQ - you are a connector of people and a natural leader
A track record of leading and managing a successful team for at least 2 years.
A history of innovation and performance improvement
An exceptional understanding of leadership and management that has been shaped by practical experience.
Experience autonomously building something successful from start to finish.
Proven ability to maximize productivity through thoughtful organization.
Ability to collaboratively communicate and lead team members from all departments and levels.

Nice To Haves

Bachelor’s degree or higher strongly preferred.

Responsibilities

Provide direct leadership, strategic guidance, and support to State Directors across an assigned region.
Conduct regular performance and development meetings with direct reports.
Ensure consistent implementation of company policies, SOPs, and operational initiatives.
Serve as the primary escalation point for operational challenges.
Foster collaboration and share best practices across multiple state operations.
Drive regional performance through improved operational efficiency, staffing readiness, intake conversion, and service capacity.
Identify operational challenges and develop action plans to support growth.
Monitor key performance metrics and proactively address risks impacting operations.
Support expansion initiatives, including new clinic launches and resource planning.
Translate executive initiatives into actionable regional plans.
Lead implementation of new workflows, technology enhancements, and operational processes.
Measure adoption and effectiveness of new initiatives while continuously improving execution.
Partner with Clinical Operations and cross-functional teams to ensure seamless implementation.
Analyze operational data to identify trends, opportunities, and areas for improvement.
Develop dashboards and standardized reporting to provide actionable business insights.
Improve reporting processes through automation and workflow optimization.
Collaborate with Business Intelligence, IT, and analytics teams to enhance operational visibility.
Maintain close, cross-functional alignment with core corporate departments including: Talent Acquisition, Intake, Staffing, Clinical Operations, Revenue Cycle Management (RCM), Credentialing, Finance, and Business Intelligence.
Ensure operational alignment across all departments to improve speed-to-market, corporate communication, and overall execution velocity.
Coach and mentor State Directors to strengthen leadership, accountability, and decision-making.
Promote a culture of collaboration, ownership, and continuous improvement.
Support succession planning and leadership development across the region.