Regional Director of Operations

Kahala Management LLC•Charlotte, NC

About The Position

Kahala, a globally recognized leader in quick-service restaurant franchising, has an opportunity for a Regional Director of Operations to join its Restaurant Operations Team. Kahala franchisees and partners operate a portfolio of many QSR brands including Cold Stone Creamery, Blimpie, Baja Fresh, Pinkberru, among others, in over 20 countries around the world. POSITION SUMMARY Serve as Regional Director of Operations for a group of stores under one or multiple brands, developing professional relationships with franchisees to lead operations excellence. Work with franchisees to execute brand initiatives, grow sales and achieve goals. Help to ensure brand compliance and consistency among stores, while coaching and correcting issues during store visits.

Requirements

Demonstrated clear and effective professional communication skills, both written and verbal
Exceptional interpersonal, organizational, prioritization, and follow-up skills, with a strong commitment to being a team player and meeting the customer’s needs
Bachelor’s degree and/or a minimum of two to six years related work experience
Operational knowledge of QSR operations from multi-unit to individual unit
Food Safety Certification required
Ability to stand on feet for prolonged periods of time
Ability to reach overhead, squat, and/or kneel occasionally
Must be able to lift 25 pounds
The Regional Director of Operations position is 75% travel; however, there will be times where travel is more or less depending on the project.

Responsibilities

Develop and build professional relationships with franchisees and their teams to lead operations excellence
Assist franchisees with establishing strategic direction, business plans, goal setting and achievement
Communicate all new programs (i.e., marketing, new product rollouts, etc.) to franchisee community, and ensure proper rollout and execution
Ensure brand compliance and document (written and photograph) situations in which operating standards, health & safety, UFOC or other agreement violations are present
Conduct QSCE visits and submit all support documentation and photos
Identify, monitor and track status of underperforming stores; direct resources and efforts toward these units to help operator develop a plan to address the issues or encourage them to exit the system
Provide assistance to franchisees during New Store Opening (NSO) and/or Transfer process
Aid internal brand team with various projects, as necessary