Regional Director of Operations (Bilingual Spanish)
About The Position
HSS Hospitality Staffing Solutions is seeking a Regional Director of Operations to support their team in Southern Florida, including Ft. Lauderdale, Jacksonville, and Miami locations. This senior-level business leader is responsible for operations, relationship management, sales, overall satisfaction, and profitable growth of HSS within their assigned region. The role involves understanding client business needs, orchestrating HSS resources to meet those needs, building high-level relationships, and creating value-added links between clients and HSS senior management. Key aspects of the role include making effective hiring decisions, exceeding financial goals, planning operational structures, developing account leadership, and retaining staff.
Requirements
- Bachelors degree in marketing, business administration, economics, or finance.
- 5+ years of business-related management for national programs and large accounts, preferably in a service industry company.
- A proven and profitable track record in management and/or sales management or customer service management in a related field or industry.
- Ability to determine, consult, and implement sales and operational delivery efforts.
- Ability to guide, direct, and motivate others.
- Demonstrated sound business judgment.
- Business presentation skills.
- Work weekends and holidays.
- Previous experience servicing, supporting, developing, or generating major accounts.
- Bilingual Spanish is required.
Nice To Haves
- MBA is a strong plus.
Responsibilities
- Responsible for operations, relationship management, sales, accounts operations structure, profitable growth, and overall satisfaction for assigned accounts.
- Set strategy and direction for their region and proactively contribute towards and support the company’s direction.
- Develop business plans, strategies, and drive diversification of business by customer and HSS services and its partnership offerings.
- Develop and deliver business through research, lead generation, prospecting, networking, and in-person appointments with new, reactivated, and existing customers.
- Coordinate, guide, and ensure the quality of hiring and staffing by working with the recruiting team, and determine terminations when necessary.
- Coordinate, guide, and ensure the quality of cleanliness at each account, participate and oversee quality audit programs, training outlines, and staffing needs.
- Initiate and implement training practices for operation, sales, and operations management staff.
- Provide effective leadership and career readiness through motivation and staff development by mentoring and training.
- Perform high-level risk mitigation, sound business judgments, and complex problem-solving.
- Meet all deadlines.
- Coordinate preparations for bids, proposals, and presentations.
- Coordinate, supervise, and approve the region’s budget, including expenses and variable overhead items.
- Manage profit and loss responsibility.
- Monitor and ensure the utilization of HSS policies and procedures.
- Coordinate and conduct annual performance/salary reviews.
- Maintain strong partnerships with HSS product lines, communicating client service priorities and business opportunities.
- Able to travel 75% or more.
- Perform additional tasks as needed and assigned by VP or HSS Executive Team.
Benefits
- Medical, Dental, and Vision insurance
- Short-Term Disability coverage
- Supplemental Life Insurance
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- Company-paid Life and Long-Term Disability Insurance
- 401(k) plan with company match
- Paid Time Off (PTO): 15 days during your first year of employment
- 7 paid holidays
- Commissions / Bonus eligible
- Expenses covered for Work Related Travel (Car Allowance)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
