Regional Director of Operations - NC/SC

Parking Management Company•Charlotte, NC

1d•Hybrid

About The Position

The Regional Director of Operations leads and supports managers across their region to ensure operational excellence, focusing on service quality, financial performance, cost control, people development, safety, and client satisfaction. This role drives market growth, manages new business opportunities, and strengthens financial reporting, while overseeing the overall strategy and success of assigned locations. Primary Objective: To provide strategic leadership and operational oversight across the region by ensuring exceptional service delivery, maximizing financial performance, developing high-performing teams, and driving market growth while maintaining strong client relationships and ensuring compliance and safety across all locations.

Requirements

Minimum 5 years of multi-site operations management experience in hospitality industry, including experience in guest and/or customer service (Parking and/or Hospitality industry preferred) OR bachelor's degree in business administration or a related discipline, AND a minimum of 3 years of experience in multi-site operations
Strong Analytical and Problem-Solving Abilities: Must be able to analyze complex revenue and payroll data, identify and correct discrepancies, investigate the root causes of operational inefficiencies, and develop effective solutions to improve overall performance and accuracy.
A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period.
Candidates must also pass and maintain a clean background check.

Nice To Haves

Parking and/or Hospitality industry preferred

Responsibilities

Provide direct leadership and support to all locations and associates within the assigned territory, ensuring operational excellence and alignment with company standards.
Partners with operations leadership to establish and monitor performance metrics, drive execution, and implement strategies to increase productivity and profitability.
Utilize existing marketing materials and sales techniques to solicit new business and develop partnerships, expand services such as valet parking, self-parking, and additional support services within the market.
Oversee operating budgets, including labor and non-labor expenses, while managing financial performance through revenue analysis, P&L reviews, and other financial reports to ensure profitability.
Provide regular written and verbal updates on operational performance to leadership and participate in weekly remote meetings with the operations team.
Develop and implement programs that promote exceptional guest experience and enhance employee engagement and satisfaction, contributing to a positive work environment and superior service delivery.
Lead the recruitment and hiring of senior-level managers, while supporting development and growth opportunities for high-potential associates within the territory.
Ensure all locations operate in compliance with PMC safety standards, regularly reviewing programs designed to reduce workplace injuries and claims.
Collaborate with Human Resources and Executive Leadership to design and implement programs that are market-competitive and support organizational growth, business objectives, and sales strategies.
Oversee the successful execution of company initiatives and processes, ensuring consistency, compliance, and alignment with PMC’s strategic goals across all assigned locations.
Travel may be required, focusing on site visits to oversee performance, address challenges, and support new account launches. Ongoing communication is essential, providing consistent updates and performance insights into leadership.
Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth. Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team success.
Other tasks may be assigned as needed to support the company’s overall operational and financial objectives, with the expectation that the management remains flexible and responsive to evolving business needs. Attend required staff meetings and complete assigned training modules in a timely manner. Including but not limited to the ability to work flexible hours when needed, particularly during financial close periods and occasional travel for financial reviews, audits, or corporate meetings. May be required.