Regional Director of Operations, Hospitals / Healthcare

Compass Group•Grand Blanc, MI

1d•Hybrid

About The Position

TouchPoint, Support Services, provides customer-focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients. Working as a Regional Director of Operations (RDO) you will lead, manage, and inspire a team of Directors of Food and Nutrition and their unit leaders within your region. You will be part of the regional leadership team and provide planning, direction, and guidance to the accounts in your territory, while establishing and maintaining strong client relationships. Your goal is to achieve operational and financial goals in a dynamic environment. You will have oversight over multiple accounts/sites within hospital systems in the Michigan market. This position comes with a company vehicle included! Great benefits & bonus potential! Considered applicants must live in or be willing to relocate to Michigan.

Requirements

Bachelor’s or master’s degree from an accredited college or university, and eight (8) years progressive experience in multi-unit foodservice, hospitality management, or other Support Services areas in lieu of degree.
Must have leadership experience overseeing multiple acute care hospital food and nutrition programs.
Health care regulatory compliance and patient satisfaction experience.
Strong background in senior leadership roles with exposure to contract/budget management, customer service, people development, food services, negotiations, etc.
Has a proven track record of growing a business and leading teams, along with strong financial acumen
Has ability to think quickly, analytically, strategically, and accurately
Shows expert client relationship, influencing, listening, and communications (written and verbal) skills
Champions the inclusion mentality, and is proactive, positive, professional, flexible, and resilient
Demonstrates initiative, ownership, multi-tasking, prioritization, and organization skills
Proficient in the use of Microsoft Suite
Extensive travel required in this position

Responsibilities

Leads, manages, and encourages a diverse team of Directors, and their teams, to provide outstanding service
Drives self and team towards building strong relationships with clients at all levels and achievement of KPIs (profitability, safety, engagement, etc.)
Regularly communicates with peers to share best practices, mitigate risks, champion diversity, and build community
Owns all accounts within assigned territory, ensuring input from and thoughtful communication with key partners; makes decisions grounded in balance of risk/reward and short/long term implications
Supports RVP in setting cultural tone in region; meets regularly with extended team to ensure transparency, understanding, safety, accountability, and alignment
Works with regional team members to ensure Sales and Retention process is smooth for all accounts (presentations, negotiations, etc.)
Collaborates with partners to support regional initiatives
Ensures compliance with QA, policy, and USDA program requirements, along with completing all reporting on time
Champions development in partnership with RVP within the region; conducts performance evaluations, along with succession planning, with focus on building multi-unit management skills; has full understanding of all roles in operation
Owns the financial results/P&L for assigned territory, and works with leadership team to ensure accuracy for reporting, forecasting, and budgeting processes
Ensures consistent and fair administration of all policies and procedures
Recognizes and anticipates marketplace trends; participates in regional strategic planning meetings