Regional Director of Operations East Coast

Skyhop Global•New York, NY

4d•$125,000 - $175,000•Onsite

About The Position

SkyHop Global is recognized as the national leader in airline crew ground transportation and named to the Inc. 5000 list. Headquartered in Fort Lauderdale and with offices in most major hub cities. Our core belief is we must provide the safety and reliability we would provide to our own family. And just like in a family, we believe in communication. That’s why we created game-changing technology to manage our business and mobile apps for our flight crew customers to communicate with our drivers at the touch of a finger. The Regional Manager will have overall responsibility for multiple locations. Your primary objective will be to ensure that each location operates efficiently in alignment with the company’s core values and contractual commitments. You will also be responsible for building and maintaining strong business relationships, ensuring customer satisfaction, and driving continuous improvement opportunities across all sites. Primary objective is to ensure the location is operating efficiently based on the company’s core values and contractual commitments, while ensuring strong business relationships and confidence are established and maintained. Build account stability and customer satisfaction by focusing on continuous improvement opportunities.

Requirements

5 - 10 years managerial experience, including P&L responsibility, required
Ability to properly prioritize, implement and manage work schedules, projects and build relationships.
Customer Relationship management
Utilize routing optimization, Transportation Management Systems, and driver safety management tools to enhance operational efficiency and ensure compliance with safety standards
Multi-Site operational oversight.
Strong Financial Experience and Problem Solving / Process Improvement skills required
Willingness to travel as necessary, work the required schedule, work at the specific location required

Nice To Haves

Transportation/Logistics experience a plus

Responsibilities

Acquisition and development of a team that can exceed client expectations while meeting company standards
Provides leadership for employees
Develop, mentor and promote strong performers at all levels of operations
Establishes the scheduling requirements for employees/agents under their supervision. Makes assignments to assure that positions are covered and that the Client is being services in accordance with their needs. Responsible for placing employees due to call offs and time off requested.
Develop tactical and strategic plans to build talent pipeline through associate development
Meet profit and growth objectives
Drive consistent operational performance across all locations with a focus on safety, service and cost
Ensure all operations are optimally staffed and organized to maximize performance and service delivery
Respond timely and follow-up to communications
Communicate professionally
Time management
Manages P&L & revenue growth for location
Work with the Operations and Finance Teams to develop and implement business plans to improve financial performance year over year
Instill in the employees that safe performance is a critical element required to achieve success and is a recognized indicator of individual and team effectiveness
Actively participate in the development and effective execution of location strategies and performance goals
Ensure compliance with all applicable regulatory agencies and company policies and procedures
Prepares reports, investigates, response to questions and provides documentation.
Follows all safety rules. Observes and reports any unsafe or hazardous conditions immediately to proper authority.
Develop a balanced fleet/asset approach that promotes utilization, safety, service and driver success
Maintain vehicle maintenance requirement and records; schedule regular and irregular audits of unit vehicles; Other projects and tasks as assigned by the CEO