Regional Director of Hotel Operations

Legacy Ventures•Atlanta, GA

About The Position

We have built our company one person at a time. We understand that our team members are the key to our success. Our superior results begin by hiring and training good people and continue by supporting and retaining them. We build cohesive teams and promote opportunities for growth, development and leadership. Summary: The Regional Director of Hotel Operations reports to the Vice President of Hotel Operations and is responsible for providing strategic leadership, operational oversight, and performance management for a portfolio of assigned hotels. This role operates above property and partners closely with General Managers and property leadership teams to achieve financial objectives, strengthen organizational culture, and ensure consistent execution of Company and brand standards. The Regional Director will also serve as a key point of contact for ownership groups, providing regular communication, performance updates, and strategic alignment to ensure owner objectives are met. The Regional Director will play a critical role in supporting newly acquired or transitioning assets by implementing Legacy Ventures systems, processes, and cultural standards to drive long-term success. This position requires regular travel to assigned hotels and other company locations, estimated at 35–50% of total time, to effectively support portfolio oversight, ownership engagement, and property-level execution.

Requirements

Ability to handle multiple concurrent working assignments and deadlines; hard working and very organized; effective communication skills including the ability to interface effectively with others; ability to learn quickly; self-motivated and self-managed; sense of humor and ability to function effectively in a small professional office.
Fluency in Microsoft Excel, Word, Outlook.
Have a valid driver’s license and dependable transportation available.
Must be able to communicate effectively by writing, telephone and personal meeting situations.
Must be organized, honest, and work well with others, and have an outgoing personality.
Must have good cash handling skills, able to make change, and basic computer skills.
A degree from a four-year college or university or extensive applicable experience and a minimum of 7 years’ experience as a full-service property General Manager is required, or equivalent combination of education and experience.
Experience in all areas of daily hotel operations with emphasis on sales & marketing, financial management, rooms, housekeeping, and maintenance is required.
Demonstrated ability to effectively leverage technology to drive operational performance, including proficiency in Microsoft Office products (Excel, Word, Outlook) and the ability to utilize emerging tools such as AI-driven platforms for analysis, reporting, communication, and decision-making.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write clear and concise correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, ownership groups, and other associates of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rates, ratios, percentages, and variances, and to analyze and interpret financial and operational data.
Demonstrated capability to work with key hospitality metrics such as RevPAR, ADR, occupancy, flow-through, and labor productivity.
Ability to build, review, and interpret budgets, forecasts, and financial statements, including identifying trends, variances, and opportunities for improvement.
Proficiency in analyzing data sets and translating quantitative information into actionable operational strategies.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.

Responsibilities

Portfolio oversight of assigned hotels
Leadership development and General Manager support
New acquisitions, transitions, and special projects
Corporate initiatives and collaboration with VP of Hotel Operation supervisor as needed
Provide direct oversight and accountability for the performance of assigned hotels, including revenue, profitability, guest satisfaction, and team member engagement
Partner with General Managers to develop and execute annual business plans, including operating budgets, sales and marketing strategies, and capital plans
Drive achievement of financial goals, including RevPAR index, flow-through, labor management, and expense controls
Conduct routine on-site operational reviews across all disciplines, including Sales, Revenue Management, Operations, Guest Service, and Culture
Lead monthly and quarterly performance reviews with each property, including analysis of P&L, STR reports, guest satisfaction metrics, and operational benchmarks
Ensure consistent execution of Company and brand standards, including Quality Assurance performance and compliance requirements
Identify performance gaps and implement strategic action plans to improve results across the portfolio
Maintain a “balanced scorecard” approach to evaluating property performance
Provide direct leadership, coaching, and accountability to General Managers of assigned properties
Recruit, develop, and retain high-performing General Managers and executive leadership teams
Drive succession planning and leadership bench strength across the portfolio
Hold General Managers accountable for achieving financial, operational, and cultural goals
Lead or support onboarding of newly acquired or transitioned assets
Implement Legacy Ventures operational systems, reporting structures, and service standards
Establish and reinforce Legacy culture at the property level
Partner with property leadership teams to stabilize operations and align with company expectations
Support the development of Assistant Managers and emerging leaders to build a strong leadership pipeline at the property level
Work cross-functionally with FB, HR, Sales, Revenue Management, and Finance to ensure a successful transition and ramp-up
Partner with the Vice President of Hotel Operations and corporate leadership team to execute company-wide operational strategies and initiatives
Lead and support the recruitment, development, and retention of General Managers and future leaders across the portfolio
Participate in and contribute to company-wide meetings, including leadership conferences, General Manager meetings, and other operational forums
Drive consistency in communication, culture, and policy implementation across assigned hotels
Support organizational initiatives related to team member engagement, culture development, and operational best practices