Director of Hotel Operations

Ameristar Casino Hotel Kansas City • Kansas City, KS

2d

About The Position

POSITION OVERVIEW: The Director of Hotel Operations is responsible for the comprehensive management and strategic oversight of all hotel operational functions. This executive-level position ensures seamless coordination across multiple departments while maintaining the highest standards of guest satisfaction, operational efficiency, and financial performance. The successful candidate will drive continuous improvement initiatives, lead cross-functional teams, and implement best practices throughout the organization.

Requirements

• Minimum 21 years of age
• Demonstrated expertise in managing and collaborating with multiple operational departments including housekeeping, maintenance, food and beverage, and guest services
• Proven track record of financial management, including budget development, cost control, and revenue optimization
• Excellent written and verbal communication skills with the ability to effectively engage with staff at all levels, senior leadership, guests, and external partners
• Exceptional customer service orientation with a commitment to delivering outstanding guest experiences
• Proficiency with hotel management systems, financial software, and Microsoft Office Suite
• Ability to obtain and maintain all required gaming licenses, certifications, and regulatory compliance credentials

Nice To Haves

• Minimum seven (7) years of progressive management experience in hotel operations, with at least three (3) years in a director-level or equivalent senior management position
• Bachelor's or Master's degree in Business Administration (MBA) or Hospitality Management
• Certified Hotel Administrator (CHA) or similar industry certification
• Experience in a casino or gaming resort environment
• Demonstrated success implementing operational improvement initiatives and process optimization
• Experience with staff recruitment, training, development, and performance management
• Knowledge of hospitality marketing strategies and revenue management techniques
• Experience managing capital projects and facility renovations
• Crisis management and problem-solving experience in fast-paced environments

Responsibilities

• Direct and oversee the overall administration of hotel operations, including housekeeping, facility maintenance, casino operations, and retail departments to ensure optimal performance, guest satisfaction, and adherence to operational budgets and timelines.
• Establish, implement, and enforce comprehensive performance and service standards across all departments in compliance with company policies, applicable laws, regulations, industry codes, and safety protocols to maintain organizational excellence and legal compliance.
• Supervise, mentor, and coordinate department staff activities and leadership teams to achieve and maintain maximum room occupancy rates, facility cleanliness standards, equipment functionality, and exceptional customer service delivery while fostering a culture of accountability and professional development.
• Analyze room occupancy rates, operational metrics, revenue data, and statistical trends to identify performance gaps, enhance departmental efficiency, optimize resource allocation, and implement strategic solutions to operational challenges and market opportunities.
• Develop, promote, and execute targeted hotel marketing initiatives, promotional campaigns, and special events to drive revenue growth, increase guest loyalty, enhance brand reputation, and create memorable guest experiences that differentiate the property in a competitive market.
• Communicate effectively and professionally with internal staff at all levels, senior management, guests, external vendors, and business partners through written and verbal correspondence to facilitate seamless operations, resolve conflicts, strengthen relationships, and ensure alignment with organizational objectives.
• Monitor and manage operational budgets, capital expenditures, and cost control measures across all departments to maximize profitability while maintaining service quality and guest satisfaction standards.
• Conduct regular inspections, quality audits, and performance reviews to ensure compliance with established standards and identify opportunities for continuous improvement and innovation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager