Regional Director of Operations

Kolmac Integrated Behavioral Health•Baltimore, MD

About The Position

The Regional Director of Operations (RD) at Kolmac Integrated Behavioral Health and all its subsidiaries ("Kolmac" or the "Company") is a key member of the operational leadership team and will own the Operational, Financial, and Clinical performance over all offices within the region. The RD is responsible for implementing operational initiatives and procedures while ensuring the integrity of the Kolmac and/or Concerted Care Group clinical model and culture.

Requirements

Five or more years of experience with progressive management responsibility in multisite healthcare operation
Strong bias towards action and results
Proven ability to aggressively manage priorities and ensure follow through
Exceptional ability to problem-solve
Strong interpersonal skills: you engage people in an authentic way.
You know how to deliver thoughtful, actionable feedback and can influence people to get the best out of them
Strong communication skills
Highly organized, able to multi-task and easily adapt and respond to change
You set an extremely high standard for self and team

Nice To Haves

Master’s Degree in Counseling or Social Work from an accredited university or college (preferred)

Responsibilities

P&L responsibility for all service lines within region
Utilizes and prioritizes site performance metrics and data to identify opportunities for operational and clinical improvements
Becomes the Subject Matter Expert (SME) of the operational workflows and systems in the facilities managed by RD and ensures the fidelity of CCG’s operational and clinical model by consistently shadowing and observing clinical interactions and department level operations within each facility.
Provides weekly and monthly updates to CCG leadership on the clinical, operational, and financial health of the region
High level of organizational skills: Outlook, Teams, AI tools. Manages email daily, responds to all communication within 24 hrs.
Exceptional time management skills with an ability to prioritize deliverables and meet deadlines
Trains clinic leadership on HR sensitive responsibilities, progressive discipline workflow, and resolving conflicts within the team in a timely and professional manner.
Responsible for communicating and supporting the implementation of clinical, medical, and administrative operations
Implements the established policies and procedures within the region and introduces and directs operational changes at the site level, and as Kolmac changes and/or expands
Responsible for the oversight of site admin team/office manager on all billing information and payments for patients
Ensures that all revenue cycle processes are followed and issues resolved, in partnership with clinic level and revenue cycle leadership
Leads/supports staff training that enhances service delivery and ensures operational workflows are being followed
Ensures site compliance with state licensing requirements, as well as all other regulatory bodies (State licensing, DEA, CARF)
Collaborates with the COO and other leadership to build and follow through on a strategic business growth plan
Assists with new site selection, and acquisition of required licensure and certifications to open new locations.
Proven ability to grow census by developing and implementing outreach strategies
Works with leadership in contributing to the annual budget preparation process, along with developing creative initiatives to meet annual goals.
Collaborates with the senior leadership to develop and implement evidence based clinical programming that enhances CCG’s current clinical and medical approaches
Supports clinical leadership to ensure accurate, complete, timely and high-quality documentation and data collection to meet best practice clinical standards that comply with Kolmac policies and procedures, payer requirements and external regulatory standards including electronic and paper records
Attends meetings of community and professional associations and activities related to delivery of treatment services to facilitate referral and resource development and to provide appropriate feedback to staff
Interviews, hires, and ensure training of new staff members, with the support of the HR department. Completes performance evaluations of staff and create professional development plans as needed
Develops and supports positive, professional, collaborative relationships with stakeholders to promote patient satisfaction, enhance the program quality and improve patient outcomes
Other duties as assigned.