Regional Director of Community Operations

BallenIsles Country Club•Bradenton, FL

5d•Onsite

About The Position

A Regional Director of Community Management serves as the Chief Operations Officer of the communities within the region. The Regional Director oversees all aspects of the HOA, Golf, and Amenity operations including relationships between the Community and its members, guests, residents, and employees. Works directly with Community Board of Directors, ICON Leadership, Finance/Budget Team, Vendors to provide the unparalleled service, accountability and the ultimate club experience for our residents.

Requirements

Community Association Manager (CAM) License required
High School Diploma required
Previous management experience in association operations required.
Proven leadership experience is mandatory.
Must obtain any required local and state licenses or certifications.

Nice To Haves

Bachelor’s Degree preferred.
PGA Member preferred but not required
A minimum of ten years of professional experience is preferred.

Responsibilities

Delivers and promotes prompt, courteous, and genuine service to all residents, members, guests, and employees.
Motivates, directs, and assists department heads, managers, and front line staff on a daily basis.
Plans, develops, and implements operational procedures and methods in concert with ICON practices and policies.
Ensures that goals and objectives of the HOA and Amenities are implemented on a continuous basis to meet the expectations of the residents, membership, Board of Directors, and Management.
Coordinates development of operating and capital budgets according to the budget calendar; monitors monthly, quarterly and annual financial statements for the HOA; takes effective corrective action as required.
Maintains respective memberships with relevant professional associations. Attends conferences, workshops and meetings to keep abreast of current information and developments in the field.
Understands and keeps abreast of HOA’s and Amenities financial record.
Completes daily, month-end, and annual reporting as required.
Monitors the quality of the HOA’s and Amenities products and services, and ensures maximum member and guest satisfaction.
Secures and protects the HOA and Amenities assets, including facilities.
Builds and nurtures professional relationships between the Community, the Team Members and the Company.
Assist in directing and coordinating the activities of contracted vendors and evaluate their performance.
Facilitate and prepare paperwork for meetings, such as Budget, Annual and Board of Directors.
Investigate complaints, disturbances and violations and resolve problems following rules and regulations.
Inspect grounds, facilities, and equipment to determine necessity of repairs or updates.
Solicit and analyze bids from contractors for repairs.
Assist in planning, scheduling, and coordinating of general maintenance, major repairs, and construction projects as directed.
Maintain records of maintenance and operating costs as well as all related Association dues.
Purchase supplies as needed.
Assist Board with the selection of vendors and manage contracts for provision of Association services such as cleaning, maintenance, and security services as directed.
Assist in preparation of detailed budgets and financial reports for properties.
Confer regularly with community association members to ensure their needs are being met.
Meet with the Board of Directors and committees to discuss and resolve legal and environmental issues or any other Association matter.
Provides leadership to Team.
Assist in covering for CAM/Club Manager positions that may be open or when out of office.