Regional Director - Homeless Services (6033)

MERCY HOUSE•Corona, CA

1d•$82,000 - $85,000•Onsite

About The Position

The Regional Director's primary responsibilities include program management, program development, and community relations. This entails oversight of the Harrison Hope Center, Housing Solutions, navigation, case management (if applicable), and any additional programs within the region. This position is responsible for leading the team to meet the programs’ goals, increase staffs’ professional development, and assure quality control of services. This position will ensure that the team in the assigned region(s) is practicing trauma informed and client focused strategies. This position requires a flexible schedule.

Requirements

Bachelor’s degree in Emergency Management, Public Administration, Business Administration, Social Work, Public Health, or a related field
Extensive experience in emergency response, disaster relief, crisis management, or a related area may sometimes substitute for formal education, depending on the organization’s requirements
Leadership experience in managing teams, volunteers, and cross-functional staff during crisis situations
Experience working in a nonprofit, government agency, or humanitarian organization that focuses on disaster relief, crisis services, or community support
Ability to work effectively with a diverse population
Plan, organize and prioritize duties
Speak effectively before small groups
Perform crisis intervention as needed
Clearly communicate information and instructions verbally and in written form
Maintain a positive, professional and safe environment while on duty
Establish and maintain effective working relationships with others

Nice To Haves

Certifications such as FEMA’s Incident Command System (ICS), Certified Emergency Manager (CEM), or relevant Red Cross or disaster response training preferred

Responsibilities

Oversee identified Programs to ensure appropriate placement, effective services, and housing focus
Oversee the regular monitoring of case files and data bundles to ensure accuracy and compliance with program requirements
Assist with case management, client issues, and client conflict resolution when necessary
Assist with Community and Resident meetings
Oversee the scheduling and coordination of the Shelter Sites with Shelter Administrative Manager
Oversee coordination of shelter activities and distribution of services
Oversee implementation of new services
Provide monthly reports to the Chief Program Officer and Senior Programs Director
Monitor, and manage program budgets for the assigned region; review expenses regularly, support forecasting, ensure spending aligns with contract and organizational requirements, and identify budget variances or fiscal risks in a timely manner
Manage and supervise direct staff
Provide support and guidance when necessary
Coordinate trainings and orientations when needed
Conduct Team Meetings when necessary
Meet with identified staff individually at least once a month
Review and evaluate performances
Conduct midyear and annual reviews
Develop new partnerships with other agencies to enhance our current services
Oversee implementation of new services
Participate in networking functions
Attend staff meetings and training workshops as needed
Enhance job performance by applying up-to-date professional knowledge gained by attending seminars and conferences and reviewing professional publications
Supervise and train on-site volunteers as needed
Perform ad hoc projects as appointed by supervisor