Regional Director, Healthcare EVS – Lebanon, NH

MasterCorp, Inc.•US NH Remote, NH

13d•Hybrid

About The Position

Join Our Team at MasterCorp, Inc.! At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients. Join a prestigious healthcare system in beautiful Lebanon, New Hampshire, and lead Environmental Services (EVS) operations that directly impact patient experience, safety, and quality outcomes. We are seeking an experienced Regional Director to provide strategic leadership across healthcare Environmental Services operations, driving operational excellence, team development, and exceptional service delivery within a high-performing healthcare environment.

Requirements

Bachelor’s Degree in a field related to this position or equivalent combination of education and work experience.
Five years of progressive management responsibility in a field directly related to this position with successful multi-site leadership responsibilities.
Proven ability to communicate clearly and professionally with clients, site staff, and MasterCorp employees by written and verbal means.
Excellent organizational skills with proven ability to manage multiple tasks and prioritize and delegate as needed.
Outstanding leadership skills
Proficient in Microsoft Office Suite (Word, Excel, etc.)
Excellent verbal and written communication skills
Demonstrated ability to build positive relationships with peers, management, and clients.
Work irregular hours including weekends and after hours.

Nice To Haves

Bilingual is a plus.

Responsibilities

Lead the client relationship within the approve budget, while providing the client with the maximum value.
Identify potential expansion of business, generates proposals and closes new business to achieve the financial and sales goals for the assigned area per right client right terms.
Collaborate with MCS Business Development to review all RFP’s, pricing and service agreements.
Maintain database (Salesforce) for prospects and new business.
Attend networking events and participate in trade associations.
Develop and maintain client relationships to ensure client satisfaction and retention.
Ensure daily notes from field are reviewed with operations teams
Respond promptly and accurately to customers’ emails throughout the day.
Oversite of payroll to ensure timely and accurate submission.
Conduct weekly operations meetings and monthly training sessions.
Partner with Operations team to correct service deficiencies; and, if needed, walk sites with Operations team during and after business hours.
Develop and implement sustainable action plans as required.
Perform monthly P&L review with the operations teams.
Manage and ensure effective communication between facility locations, Office Management, and all corporate departments.
Develop and implement onboarding schedule for all new hires and account transition.
Manage performance of operations teams, including evaluating, coaching, developing and disciplining members as needed.
Effectively use and understand MasterCorp’s scheduling program, MasterMind.
Provide oversite and utilize to ensure managers are effectively controlling labor and all other expenses per corporate budget.
Review and approve subcontractor invoices to ensure accuracy and set budgets.
Effectively manager subcontractor agreements to ensure quality and budgets expectations are met.