Regional Director – Garden & Condominium Communities

Rise Association Management Group•Houston, TX

1d•Onsite

About The Position

Rise Association Management Group is seeking an experienced and dynamic Regional Director to lead and support a portfolio of garden-style condominium and condominium associations throughout the Greater Houston area. This leadership role is responsible for overseeing a team of Community Managers and support staff while ensuring exceptional service delivery, operational excellence, and strong client retention. The Regional Director serves as a strategic partner to Boards of Directors, providing operational guidance, leadership development, financial oversight, and consultative support to help communities achieve their goals. The ideal candidate is a relationship-driven leader with strong condominium management experience, exceptional communication skills, and the ability to coach and develop high-performing teams. This role requires someone who can balance client expectations, team development, operational performance, and strategic planning while maintaining the high standards associated with the RISE brand. This position is highly interactive and requires regular communication with clients, Board members, managers, and executive leadership. Evening Board meetings and occasional community events are expected.

Requirements

Minimum 5 years of community association management experience
Minimum 3 years of leadership experience managing direct reports
Experience managing condominium associations required
Experience overseeing multiple communities and managers preferred
Proven experience working directly with Boards of Directors
Strong client retention and relationship management experience
Working knowledge of Texas Property Code Chapter 82 preferred
Exceptional leadership, coaching, and team development skills
Strong knowledge of condominium operations and governance
Excellent communication, presentation, and relationship-building abilities
Strong organizational and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
General understanding of budgeting, financial reporting, reserve planning, and association operations
Ability to influence, mentor, and hold teams accountable
Proficiency in Microsoft Office Suite
Experience with community association management software platforms preferred
High School Diploma or equivalent required
CMCA, AMS, PCAM, or other industry designations strongly preferred

Nice To Haves

Experience overseeing multiple communities and managers preferred
Working knowledge of Texas Property Code Chapter 82 preferred
Experience with community association management software platforms preferred
Bachelor’s Degree preferred
CMCA, AMS, PCAM, or other industry designations strongly preferred

Responsibilities

Lead, mentor, and develop a team of Community Managers and support staff
Conduct regular one-on-one meetings, team meetings, and performance reviews
Foster a culture of accountability, professionalism, collaboration, and service excellence
Support employee retention through coaching, development, and career path planning
Provide ongoing training related to condominium operations, Board relations, financial management, and company best practices
Identify performance concerns and implement coaching and corrective action plans as needed
Ensure communities are managed in accordance with the RISE Way, governing documents, company policies, and industry best practices
Provide operational leadership and strategic guidance to managers and Boards of Directors
Review Board packets, reports, correspondence, and community communications for quality and accuracy
Assist managers with complex operational issues, resident concerns, maintenance challenges, and community matters
Monitor community performance metrics, service levels, and client satisfaction
Support onboarding and transitions for new association clients
Build and maintain strong relationships with Boards of Directors and community leaders
Attend Board meetings and annual meetings to support managers, strengthen client relationships, and promote client retention
Serve as an escalation point for complex client concerns and operational matters
Provide consultative leadership to Boards regarding governance, operations, budgeting, reserve planning, and community objectives
Ensure responsive communication and exceptional customer service standards throughout the portfolio
Review financial packages, budgets, reserve projects, and operational reports with management teams
Provide guidance to managers and Boards regarding budget planning and financial decision-making
Monitor financial performance and ensure managers understand key financial concepts and reporting requirements
Support long-term planning and operational forecasting for client communities
Promote compliance with governing documents, company policies, and applicable laws
Assist managers in understanding condominium governance requirements and operational best practices
Monitor compliance with Texas Property Code Chapter 82 and other applicable laws affecting condominium associations
Stay informed on industry trends, legislative updates, and best practices impacting community associations