Regional Datacenter Program Manager

Microsoft•Washington, DC

23h

About The Position

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCPM, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

High School Qualification or equivalent AND 6+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Nice To Haves

Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 12+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 14+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR equivalent experience
Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications
Demonstrated experience developing and implementing programs in datacenter operations or related fields
Demonstrated experience developing and presenting executive-level presentations and reports
Demonstrated experience delivering safety programs and policies, and compliance knowledge assessments

Responsibilities

Be empowered and accountable by modeling, coaching, and caring for your team
Analyze and interpret project data to provide recommendations and strategic recommendations for datacenter-related operations models, support, and implementation plans
Interpret customer requirements as they relate to standard operating procedures and drive parity between the two
Collaborate across internal groups, external suppliers, and customers
Document and improve processes around planning, implementation, operations, confidentiality, security, and compliance to ensure the work that is being done is securely, compliantly, efficiently, and per standards
Participate in technical communities to stay informed of best practices and changes within the broader discipline and share them with the organization
Empower a culture of safety, security, and compliance in all aspect of datacenter activities
Establish and enhance working relationships with customers
Create and manage end-to-end project plans and ensure on time delivery
Plan, manage, and communicate end-to-end project plans with stakeholders and teams
Perform day-to-day project check-in and update accordingly to manage project delivery and quality
Identify risks, gaps, and opportunities and communicate to stakeholders and other teams to drive resolution
Gather and provide feedback on lessons learned, best practices, and innovations on process/procedures and tools to improve efficiencies and productivity
Work with various Engineering, Operations, Electrical and Mechanical Engineers, DC Build Managers, and Regional Technical Infrastructure Managers during project planning and execution
Learn, live, and coach the One Microsoft culture and values
Lead through change by bringing clarity, generating energy, and delivering success