Regional Customer Service Manager

Precoat Metals•Town and Country, MO

23d

About The Position

Are you a highly motivated self-starter with ability to think on your feet and looking to bring your previous customer service & manufacturing experience to an industry leader in a regional customer service management role? We have a great opportunity for you to do just that. As the Regional Customer Service Manager you will oversee a team of customer service professionals and coordinate information flow between customers & our plants to meet & exceed customer needs. Responsibilities in this leadership role include:

Requirements

In addition to your Bachelor’s degree preferred; external customer service & management training desired along with 3-5 years’ experience in customer service, preferably in a manufacturing environment you will have the following:
Must be capable of flexibility and be easily accessible during off hours
Must be able to work in a team-oriented, fast-paced, sales environment
Proven track record of consistently achieving or exceeding goals
Proficient computer skills with Microsoft applications, Word, Excel and Outlook
Superior customer service and selling skills
Superb communication and interpersonal skills
Strong organizational skills with the ability to prioritize and multi-task
Detailed oriented and able to work independently
Ability to deal with conflict
Fequent Travel

Responsibilities

Supervises customer service representatives by providing day-to-day oversight including orienting, training, assigning, scheduling, and coaching .
Ensures accurate & timely customer communication.
Fills in for customer service representatives as needed.
Collaborates with CSR, sales & plant management to solve & investigate customer’s long-standing or complex problems.
Regularly visits customers for the provision of one-to-one service.
Instrumental in facilitating new information requests from customers.
Provides recommendations & facilitates customer service resolutions with plants.
Coordinates information flow with other departments.
Collaborates & works with sales, general managers, plant managers and production managers to meet customer demands.
Resolves escalated matters in conjunctions with the VP, Customer Service.
Sets & directs plant scheduling plans, in concert with customer demand, plant & production control.