Regional Service Manager

Gables Residential Services•New Location, NC

10d

About The Position

Be #gablesproud of where you work and become part of our team by applying for your new career with Gables TODAY! The Regional Service Manager is responsible for improving the effectiveness and efficiencies of all maintenance departments within the region and participate in maintenance systems nationwide.  Perform bi-annual property audits on all properties within region. Copy Regional Manager and Property on report and findings. Establish follow up dates and schedules in ensure compliance.  Improve the effectiveness and efficiencies of all maintenance departments within the region and participate in maintenance systems nationwide, as needed.  Improve bench strength for all maintenance positions through excellent leadership, training, inspections, and mentoring.  Work with the Facilities Management staff in order to participate in renovation coordination between the operations team, Owner, and Contractor as required.  Develop and implement thorough preventive maintenance program. Monitor tracking system for the documentation of preventive maintenance program. Implement, monitor and track Gables Preventive Maintenance program for all properties in the region.  Evaluate significant maintenance trends for purchasing and training.  Evaluate key policy compliance and monitor key control policies throughout region. Make written recommendations as to conditions and compliance issues.  Implement and monitor maintenance policies, EPA, OSHA and Hazcom regulations and requirements.  Coordinate Power Buying program with vendors and on site associates. Obtain new vendors and bids as needed to ensure best practices and pricing for region. Track compliance and make recommendations accordingly.  Analyze cost control evaluations, inventory management, and work order trends. Make recommendations accordingly.  Develop and implement cost savings or value added services, products, and services. Coordinate technical training that meets the needs of the maintenance associates and provide classroom instruction as required. Assist and support Service Managers with resources, training, policies and information. Assist the Facilities Management group and the Regional Managers in the development of annual budgets in regards to maintenance items, preventive maintenance budgets, other required expenses related to the operation and maintenance of the properties. Assist in the maintenance and operation of equipment used on site. ( example: sub meters, access gates, alarms, etc.) Provide monthly correspondence to Director of Facilities Management and Regional Managers summarizing status of projects and related items. Make recommendations to improve on safety/liability policies and practices. Communicate with Director of Facilities Management and Regional Managers as to the status of property issues and needed improvements. Assist Regional Managers, Community Managers and Service Managers in troubleshooting equipment/situations/warranty issues. Provide hands on assistance as needed to facilitate repairs. Provide technical support and research as needed to assist in troubleshooting. Assist in recruiting for all maintenance positions. Provide final interview of all Service Managers. Assist Facilities Management, Regional Managers, Community Managers and Service Managers in the bidding/estimating of small capital items and operational issues that arise, as assigned. Review bids; establish scope of work and/or bid packages accordingly. Provide on site supervision as needed on small capital projects/repairs. To perform this job successfully, an individual must be able to perform each essential duty well. The requirements listed below are representative of the knowledge, skills and abilities required.

Requirements

High school diploma required. Technical or trade school preferred.
Minimum of five years experience as on-site Service Manager or equivalent; preferably with multi-site experience.
Experience in all phases of electrical, HVAC, boilers, chillers, EMS systems, appliance, turn key, preventive maintenance and repairs is required.
Experience in high rise or mid-rise properties with central power plant heating, cooling, and distribution systems, as well as licensing for the operation of low pressure boilers, chillers, and central power plant systems are a plus.
Travel within the region to properties as necessary in order to complete the job functions. Some travel outside of the region may be required.
The position requires excellent skills in the management and motivation of people as well as the ability to instruct hands on/classroom/individual training in all related technical fields.
Also the ability to deal well with residents and vendors, contractors as well as the following:
Excellent communication skills, verbal and written.
Excellent technical skills in all aspects of apartment maintenance, including but not limited to HVAC (central power plant and split central), plumbing, electrical (single and three phase), appliances, carpentry, roofing, and preventive maintenance.
Strong administrative and organizational skills
Strong time management skills and the ability to prioritize wisely
Professional image
Ability to train classroom and vocational environments in all levels of maintenance.
Strong customer service orientation
Computer skills, including Word, Excel, and Outlook
A valid driver’s license and current automobile insurance is required.
Position requires individuals to furnish their own vehicle to fulfill all of the job’s functions.
Maintain a commitment to ongoing professional development and career growth.

Nice To Haves

Experience in high rise or mid-rise properties with central power plant heating, cooling, and distribution systems, as well as licensing for the operation of low pressure boilers, chillers, and central power plant systems are a plus.

Responsibilities

Perform bi-annual property audits on all properties within region. Copy Regional Manager and Property on report and findings. Establish follow up dates and schedules in ensure compliance.
Improve the effectiveness and efficiencies of all maintenance departments within the region and participate in maintenance systems nationwide, as needed.
Improve bench strength for all maintenance positions through excellent leadership, training, inspections, and mentoring.
Work with the Facilities Management staff in order to participate in renovation coordination between the operations team, Owner, and Contractor as required.
Develop and implement thorough preventive maintenance program. Monitor tracking system for the documentation of preventive maintenance program. Implement, monitor and track Gables Preventive Maintenance program for all properties in the region.
Evaluate significant maintenance trends for purchasing and training.
Evaluate key policy compliance and monitor key control policies throughout region. Make written recommendations as to conditions and compliance issues.
Implement and monitor maintenance policies, EPA, OSHA and Hazcom regulations and requirements.
Coordinate Power Buying program with vendors and on site associates. Obtain new vendors and bids as needed to ensure best practices and pricing for region. Track compliance and make recommendations accordingly.
Analyze cost control evaluations, inventory management, and work order trends. Make recommendations accordingly.
Develop and implement cost savings or value added services, products, and services.
Coordinate technical training that meets the needs of the maintenance associates and provide classroom instruction as required.
Assist and support Service Managers with resources, training, policies and information.
Assist the Facilities Management group and the Regional Managers in the development of annual budgets in regards to maintenance items, preventive maintenance budgets, other required expenses related to the operation and maintenance of the properties.
Assist in the maintenance and operation of equipment used on site. ( example: sub meters, access gates, alarms, etc.)
Provide monthly correspondence to Director of Facilities Management and Regional Managers summarizing status of projects and related items.
Make recommendations to improve on safety/liability policies and practices.
Communicate with Director of Facilities Management and Regional Managers as to the status of property issues and needed improvements.
Assist Regional Managers, Community Managers and Service Managers in troubleshooting equipment/situations/warranty issues.
Provide hands on assistance as needed to facilitate repairs.
Provide technical support and research as needed to assist in troubleshooting.
Assist in recruiting for all maintenance positions. Provide final interview of all Service Managers.
Assist Facilities Management, Regional Managers, Community Managers and Service Managers in the bidding/estimating of small capital items and operational issues that arise, as assigned. Review bids; establish scope of work and/or bid packages accordingly. Provide on site supervision as needed on small capital projects/repairs.