Regional Customer Service Associate

IST Management Services•San Francisco, CA

2d•$23 - $25•Onsite

About The Position

IST Management is seeking a Regional Customer Service Associate to join our team at IST Management Services! The Regional Customer Service Associate will be responsible for providing customer service in both corporate and legal offices in San Francisco. Ideal candidates will have prior experience in hospitality or customer service, are willing to train, possess a level of professionalism and are ready to grow in their office services career! Hourly Compensation: $23.00 - $25.00/hour Schedule: Monday-Friday and hours based on assignment About Us IST Management is a business process outsourcing company. Founded in 1997, we have over 1,800 employees with operations in over 38 cities across the U.S. We provide a range of services geared toward litigation and corporate office support. We’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation’s Department of Defense and have committed to Hiring Our Heroes’ mission to hire 100,000 active and former service members. IST Management has also been included in the INC 5000 list! Check out istmanagement.com for more info on us!

Requirements

Relevant experience in customer service and be comfortable supporting multiple offices in San Francisco.
High school diploma or equivalent (GED)
Professional appearance and demeanor
Keyboarding and windows environment PC skills
Excellent communication skills both verbal and written
Ability to meet employer's attendance policy
Lifting up to 55 pounds

Nice To Haves

Prior experience in hospitality or customer service
Customer Service/ Hospitality/ Retail background preferred

Responsibilities

Handling tasks and projects as assigned.
Reception - Answering calls, forwarding voice-mails, greet guests, validate parking, etc.
Hospitality - Ensure site common areas are well-stocked and maintained, check conference rooms and reset after meetings, etc.
Mail Room - Process incoming and outgoing mail/packages
Copy Center - Fulfill scan/print requests according to the instructions provided
Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
Consistently adhere to business procedure guidelines
Perform other tasks as assigned