Regional Customer Quality Engineer

Mann+Hummel GmbH•Fairburn, GA

63d•Onsite

About The Position

The Regional Customer Quality Engineer represents the customer voice and ensures the respect of the customer specific requirements within the distribution center, and is the interface between customers and other internal functions on quality matters.

Requirements

Bachelor’s degree in Engineering, or a related field
3 years’ minimum experience in Quality within a Manufacturing and/or Logistics environment
Team leadership experience
Expertise in Quality Management Systems, FMEA, PPAP and Statistics
Strong Problem Solving abilities
Ability to interpret drawings and requirements for ensuring the adherence to agreed customer requirements
Advanced skills using Microsoft Office Tools (Excel, Word, Powerpoint)
Fluent English verbal and written communication skills
Strong customer-based interpersonal skills

Nice To Haves

Lean Six Sigma certification (Green belt or higher)
Experience using an ERP system (SAP preferred)

Responsibilities

Responsible for leading the customer quality relationship
Organizes and supports customer´s quality-related visits and audits. In case of an audit finding, organizes the investigation, correction or corrective action and verification
Proactively visits the customer’s site(s) as needed or requested
Advise and be the expert on the use of customer specific requirements
Reviews and submits customer requested documentation such as requalification, data, etc.
Discuss with customer the PPAP submission requirements in case of changes due to Technical Change Management (TCM) and coordinates the customer PPAP submission
Manages the deviation process with the customer
Manages Escalation between multiple sites
Supports the problem-solving process with the relevant team. In cases of a complaint escalation, reviews and submits the required documentation to the customer and ensures timeliness of submission based on customer’s expectation
Drives Lessons learned and read-across process
Tracks the weekly & monthly performance of the distribution center
Actively participates in continuous improvement /corrective action activities of quality related processes and ensures the right application of Quality tools and expertise
Trains the relevant functions in the sites/distribution centers of the region
Evaluates Customers Scorecards and escalates if needed