Customer Quality Engineer

onsemi•San Jose, CA

About The Position

Customer Quality Manager is an important customer-facing, hands-on role within the Global Customer Quality Engineering (CQE) team responsible for customer semiconductor quality requirements and developing customer relationships & partnership alliances. Reporting to the US Customer Quality Director in the US CQE organization, you will be the main focal point and the voice of the customer for semiconductor quality and reliability with Medical/Commercial/Industrial/Automotive customers. You will be the key customer-facing contact to manage customers' quality requirements and develop customer relationships. You will act as the customer quality champion and voice of the customer within Onsemi, ensuring customer requirements are understood and met. The position will require a strong medical device and semiconductor quality background, as it requires daily collaboration with Sales, Product & Test Engineering, Product Quality, Central Engineering, Manufacturing, and BU Operations. Responsibilities for Internal Candidates Be the key customer interface to manage customers' quality requirements and develop customer relationships. Lead customer quality improvement programs for customer KPI improvement (customer KPIs, customer quality card, Customer scorecards via QBRs) Lead cross-functional problem-solving activities and 8D, and improve 5D cycle time by driving cross-functional global 8D teams to ensure expedient resolution of customer quality issues from initiation to closure. Improve the Customer trust factor by listening to & reviewing customer voice of concerns, reconciling customer Issues & hot items & setting up a clear strategy to improve them towards customer satisfaction Solid Medical Device Quality/Semiconductor Quality/Engineering background Review of Customer Medical Quality Management and improving overall CQE KPIs Be an SME and drive closure of all quality-related issues, RMAs, and customer requests, ensuring key stakeholders are informed on major customer quality topics. Handle Medical/semiconductor/automotive Customer field returns/8D/FA cases, and audit support. Establish and maintain a healthy customer relationship to increase customer satisfaction and conduct periodic feedback from customers. Ability to describe faults, manage analysis processes, and set up corrective actions with cross-functional teams Provide timely containment of customer escalations based on risk assessment and preliminary FA analysis Follow up and collaborate with customers to resolve issues, and timely report issues and handle emergency cases independently Summarize customer quality issues and take ownership of resolution in the assigned areas by promoting customer dashboard, customer pulse and customer score card techniques. Act as a host for customer quality audits and conduct/support successful audits and closure of post audit improvement/action items. Able to handle customer PCN (Product Change Notices) on time without impacting on customer quality, form fit, and functioning of the device. I am willing to travel both domestically and internationally.

Requirements

Bachelor’s/Master's/PHD in Engineering, Semiconductor/Quality, Electrical, Electronics, Mechanical Engineering, or relevant field with customer-facing skills and experiences.
10+ years in a comparable role for medical quality, semiconductor quality, Customer quality, automotive quality, product quality, quality management systems, PCN management, reliability engineering, failure analysis, product & test engineering, or production quality control in the semiconductor industry.
Background in customer-facing roles, especially in the Medical Industry, and strategic leadership
Hands-on skills in Quality tools and methodologies, i.e,. Is/Is-Not, Fault Tree Analysis, Fishbone, 5-why, 8D, statistics, and structured problem-solving techniques.
Strong technical problem-solving and hands-on skills in quality tools and methodologies, especially in Medical and/or automotive, e.g,. APQP, ZVEI, AEC, VDA, PPAP, etc.
In-depth knowledge of semiconductor device & package failure mechanisms/symptoms
Excellent ability to manage both internal and external dynamic environments and circumstances through influence and negotiation skills to respond to challenging information and situations.
Excellent communication, technical writing, and presentation skills.
A candidate should have a solid quality/engineering background, along with good teamwork and communication skills across worldwide time zones.

Nice To Haves

Medical device exp. is a plus.

Responsibilities

Be the key customer interface to manage customers' quality requirements and develop customer relationships.
Lead customer quality improvement programs for customer KPI improvement (customer KPIs, customer quality card, Customer scorecards via QBRs)
Lead cross-functional problem-solving activities and 8D, and improve 5D cycle time by driving cross-functional global 8D teams to ensure expedient resolution of customer quality issues from initiation to closure.
Improve the Customer trust factor by listening to & reviewing customer voice of concerns, reconciling customer Issues & hot items & setting up a clear strategy to improve them towards customer satisfaction
Solid Medical Device Quality/Semiconductor Quality/Engineering background
Review of Customer Medical Quality Management and improving overall CQE KPIs
Be an SME and drive closure of all quality-related issues, RMAs, and customer requests, ensuring key stakeholders are informed on major customer quality topics.
Handle Medical/semiconductor/automotive Customer field returns/8D/FA cases, and audit support.
Establish and maintain a healthy customer relationship to increase customer satisfaction and conduct periodic feedback from customers.
Ability to describe faults, manage analysis processes, and set up corrective actions with cross-functional teams
Provide timely containment of customer escalations based on risk assessment and preliminary FA analysis
Follow up and collaborate with customers to resolve issues, and timely report issues and handle emergency cases independently
Summarize customer quality issues and take ownership of resolution in the assigned areas by promoting customer dashboard, customer pulse and customer score card techniques.
Act as a host for customer quality audits and conduct/support successful audits and closure of post audit improvement/action items.
Able to handle customer PCN (Product Change Notices) on time without impacting on customer quality, form fit, and functioning of the device.
I am willing to travel both domestically and internationally.