Customer Quality Engineer

Magna International • Holly, MI

2d

About The Position

POSITION SUMMARY: The customer quality engineer acts as the primary liaison between the division and assigned customers, championing customer satisfaction and ensuring that quality requirements are understood and met. They lead efforts to maintain effective quality systems, support customer-related activities, and drive continuous improvement initiatives that enhance product quality and customer relationships

Requirements

• Bachelor’s degree and 5 years of quality experience, with a solid understanding of advanced quality engineering practices, principles, and processes.
• Minimum 3-5 years of experience in automotive electronics manufacturing.
• Experience with customer portal management, scorecard analysis, and concern resolution workflows.
• Ability to lead and manage several large and complex projects simultaneously, with demonstrated motivational and leadership skills.
• Strong communication skills to collaborate effectively with internal teams, customers, and suppliers at all levels.
• Proven ability to research, recommend, and oversee implementation of new products, materials, and processes, with clear presentation of information.
• Prior experience with VDA 6.1/6.5 and/or IATF 16949 standards, including compliance and audit support.
• Knowledge of AIAG core tools, Advanced Product Quality Planning (APQP), Production Part Approval Process (PPAP), Geometric Dimensioning & Tolerancing (GD&T), flow diagrams, FMEA’s, control plans, statistics, and fixture development.
• Experience utilizing root cause analysis tools such as 8D, Shainin, 5-Phase, and Six Sigma methodologies.
• Ability to troubleshoot manufacturing issues in fast-paced environments, multi-task, and prioritize effectively.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Project).
• Strong problem-solving skills and a proactive approach to resolving customer concerns.

Responsibilities

• Act as the primary point of contact to efficiently manage customer concerns, ensuring issues are addressed promptly and effectively to maintain strong customer relationships.
• Lead initiatives to maintain and continually improve the division’s quality management system, aligning with IATF 16949, VDA 6.1/6.5, and customer-specific requirements (CSR).
• Facilitate customer-specific activities such as audits, compliance reviews, and periodic performance assessments to demonstrate ongoing conformity and support continuous improvement.
• Drive cross-functional collaboration to proactively identify potential quality risks and implement preventative measures.
• Utilize advanced problem-solving methodologies to investigate root causes of manufacturing issues and implement corrective actions.
• Support the development of quality metrics and reporting systems to monitor trends, identify improvement opportunities, and ensure consistent customer satisfaction.
• Contribute to continuous improvement initiatives by providing expertise, feedback, and leadership in quality and process excellence.
• Assist in preparing the organization for future customer demands and evolving standards through training and process enhancements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level