Customer Quality Engineer

Cirrus Logic • Austin, TX

6d • Hybrid

About The Position

In this position, you will be the “voice of the customer” responsible for Customer Quality interactions across multiple customers and will work closely with multi-functional teams across the organization to drive ongoing improvements in quality processes to support our customers. You will directly interface with leaders across all function to enable world-class product development, qualification, implementation, and execution of best practices, and will significantly impact our programs by being the voice of the customer within the quality function.

Requirements

• BS in Electrical Engineering / Mechanical Engineering / Advanced Mechanics / Physics / Materials and 5+ years of quality / sales / technical experience
• Highly skilled Field Applications, Product/Test, Failure Analysis, or Customer Quality Professional with experience in mixed-signal devices
• Strong problem solving, documentation, and communication skills.
• Strong negotiation and influencing skills
• Able to handle high-pressure customer quality issues while maintaining the highest level of professionalism in facing both the customer and internal engineering teams
• Good understanding of semiconductor fabrication, assembly, and product assembly processes
• Good understanding of ATE and bench test methods, results, and interpretation
• Working knowledge of statistics and production control processes
• Knowledgeable in data analysis and interpretation
• Strong communication (oral & written), presentation and organizational skills
• Must be able to available for up to 10% travel

Nice To Haves

• MS in Electrical Engineering / Mechanical Engineering / Advanced Mechanics / Physics / Materials and 10+ years of quality / sales / technical experience

Responsibilities

• Establish key contacts and foster working relationships within the customer - both engineering and management ranks
• Strategically identify / prioritize / escalate issues and corrective actions
• Manage and drive timely closure of customers’ issue by working to resolve problems including oversight of the initiation, identification of root cause, and implementation of permanent corrective/preventative actions
• Establish key actions to measure, evaluate, and improve Customer Satisfaction
• Monitor performance metrics for potential adverse trends (i.e., Global and Site Specific)
• Interact and collaborate with Cirrus Logic Sales, Product/Test, Applications, Design, and Quality teams around the globe to address issues or initiatives
• Lead and participate in customer proposals of programs/activities as requested/required
• Directly interface with Cirrus Logic management across functions to enable world-class product development, qualification execution, and implementation of quality best practices
• Work with Cirrus Logic engineers to ensure component quality and reliability; making recommendations for improvement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level