Customer Quality Engineer

Nidec•Saint Charles, IL

About The Position

We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality. All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society. Job Summary Works with interdepartmental Engineers / technical colleagues in a team environment to manage the New Product Launches of key customer accounts for Quality, leading / solving product problems. The Customer Quality Engineer (NPL) manages strategic customers’ accounts with direct customer issues with effective communication and provides superior problem solving / critical thinking skills. The Engineer interacts with others globally while traveling occasionally to customer and other Nidec locations Job Description Develop strategy to manage specific customer accounts Lead customer quality issue resolution Interacts with customer to satisfy their requirements Understand customer specific requirements Maintain daily quality (PPM / other KPI targets) and cost (internal / external costs) data for all requirements. Actively engage site production team to drive manufacturing improvements Support new business opportunities and new product development programs Gather warranty data, generate warranty charts, analyze trends and prepare warranty report for each assigned OEM to reduce warranty cost Support change management programs customers, and at plant level. Fulfill / Submit all new parts submission (PPAP) requirements Interact closely with cross functional Team to perform Advanced Product Quality Planning (APQP) for new product launches and Advanced Quality Planning (AQP) for product and/or process changes. Key member of FMEA Development serving as key member liaison between Manufacturing Engineering and Design Engineering. Set quality goals and improvement plans Document and utilize lessons learned Review / Improve Control plans Lead / Direct customer issues to closure by gathering appropriate teams and leading problem solving using tools, including: 8D, 5P, 5 Whys, Fault Tree Analysis and other documents, per customer. Additional responsibility may, as necessary, entail New Product Launch activity which would require FMEA Moderator training.

Requirements

3+ years’ experience
Bachelor's Degree

Nice To Haves

ISO 9001:2015/ IATF 16949:2016 Internal Auditor (preferred)
VDA 6.3 Process Auditor (preferred)

Responsibilities

Develop strategy to manage specific customer accounts
Lead customer quality issue resolution
Interacts with customer to satisfy their requirements
Understand customer specific requirements
Maintain daily quality (PPM / other KPI targets) and cost (internal / external costs) data for all requirements.
Actively engage site production team to drive manufacturing improvements
Support new business opportunities and new product development programs
Gather warranty data, generate warranty charts, analyze trends and prepare warranty report for each assigned OEM to reduce warranty cost
Support change management programs customers, and at plant level.
Fulfill / Submit all new parts submission (PPAP) requirements
Interact closely with cross functional Team to perform Advanced Product Quality Planning (APQP) for new product launches and Advanced Quality Planning (AQP) for product and/or process changes.
Key member of FMEA Development serving as key member liaison between Manufacturing Engineering and Design Engineering.
Set quality goals and improvement plans
Document and utilize lessons learned
Review / Improve Control plans
Lead / Direct customer issues to closure by gathering appropriate teams and leading problem solving using tools, including: 8D, 5P, 5 Whys, Fault Tree Analysis and other documents, per customer.
Additional responsibility may, as necessary, entail New Product Launch activity which would require FMEA Moderator training.