Customer Quality Engineer

Hitachi • Hunker, PA

5d • Onsite

About The Position

Are you passionate about enhancing customer satisfaction and resolving quality issues? Join Hitachi Energy as a Customer Quality Engineer in Hunker, PA and play a crucial role in managing both internal and external customer complaints. Based in our dynamic team, you will conduct systematic root cause analysis, develop corrective and preventive action plans, and ensure rapid containment actions to limit impacts on customer operations. This is your chance to make a significant impact in a company that values innovation, collaboration, and excellence. At Hitachi Energy, we foster a culture of innovation and continuous learning. We offer opportunities for growth and development in a supportive environment. Join us and be part of a team that is committed to making a difference in the world. Ready to take the next step in your career? Apply now and help us enhance customer satisfaction and quality performance! Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.

Requirements

• Bachelor's degree in a relevant field.
• 1+ years of experience in customer quality management or a related role.
• Strong understanding of root cause analysis and corrective action planning.
• Excellent communication and leadership skills.
• Experience with Non-Conformance Management and Customer Care Response Processes.
• Proficient in data analysis and quality management systems.

Responsibilities

• Implement and ensure adherence to Non-Conformance Management and Customer Care Response Processes.
• Lead root cause analysis and problem-solving efforts for non-conformances.
• Provide regular status updates to customers and stakeholders.
• Maintain precise records of investigations and findings.
• Ensure completion of Non-Conformance Reports within predefined time frames.
• Collaborate with internal and external customers to resolve complaints.
• Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees