Customer Quality Engineer II

S&C Electric Company•Chicago, IL

3d•$85,580 - $113,452•Onsite

About The Position

As an S&C Electric team member, you’ll work on projects that have real-world impact. You’ll help transform the grid for resilient and reliable power worldwide. S&C has more than a 100-year history of innovation and has been 100% employee-owned since 2012. We continue this legacy as a trusted, forward-thinking leader in the electrical industry. You will advance a safer, more reliable, and more resilient electrical grid. Our products help the grid adapt to severe weather and transition to clean energy. We’re big enough to be a respected industry leader but small enough for you to impact our company directly. Our commitment gives you opportunities to impact on and off the job positively. Join S&C to make an impact on tomorrow’s energy challenges and become an employee-owner! Join Our Team as a Customer Quality Engineer II! Are you passionate about Customer Quality? S&C Electric Company is seeking a dynamic individual to coordinate our Quality Engineering function. As a Customer Quality Engineer II, you’ll be crucial in ensuring smooth operations and supporting our diverse team. The Customer Quality Engineer II serves as the organization’s primary quality expert for customer-facing issues, driving comprehensive quality strategies and resolving complex concerns. This role champions cross-functional collaboration to ensure customer satisfaction.

Requirements

2-3 years of experience in a quality or product/process engineering role, with experience interacting directly with customers.
Demonstrated expertise in effective problem-solving, including RCCA, and able to communicate resolution across all levels of any organization related to concepts of customer quality, production, and process controls.
Expert-level knowledge of a wide array of manufacturing technologies and methods, preferably within electrical manufacturing industry.
Knowledge and experience with quality management system tools, APQP, and continuous improvement tools from Lean and Six Sigma Management Systems.
Great interpersonal skills to establish meaningful relationships built on mutual trust and respect and foster collaborative working relationships amongst a diverse audience.
Excellent communication skills, (written, verbal, listening and presentation) able to partner with and communicate with customers, both technical and non-technical. Able to influence others, including senior leaders.
Excellent organizational, planning and project management skills, coordinating internal and external resources and juggling key account demands.
Sound business sense and analytical skills with the ability to use and analyze data to drive informed actions, solve complex problems, and drive learning.
Ability to work in a fast-paced environment with tight deadlines, including the flexibility to work extended hours when necessary.
Great computer skills and ability to use Microsoft Office applications, specifically Microsoft Word, Excel, PowerPoint, Project, and PowerBI. Including great data analysis skills.

Nice To Haves

Certified Quality Engineer (CQE) Certification from ASQ

Responsibilities

Customer Issue Resolution: Support major customer quality projects, essential to resolving S&C's most crucial customer-facing challenges. Champion Quality Review meetings/events with the key customers and provide appropriate updates to customers in a timely manner.
Customer KPIs: Oversee and analyze all customer KPIs, including setting and implementing action plans. Report out on key metrics to senior leadership. Create, update, and maintain customer scorecards through Salesforce.
Customer Escape Containment: Coordinate customer escape containment and resolution processes by implementing corrective actions, collaborating with internal teams to resolve issues, document outcomes, and drive improvements in customer satisfaction.
Cost of Poor Quality (COPQ) Reduction: Take ownership of reducing the cost of poor quality (COPQ) by analyzing trends in customer-reported issues, identifying root causes, and implementing preventative measures to ensure continuous improvement in product quality.
Customer Issue Data: Ensure accurate management of customer issue data by maintaining comprehensive records, classifying failure codes, and contributing to data analysis efforts to support quality improvement initiatives and decision-making.
Process Improvements: Suggest major improvements to practices and processes based on customer feedback and analytics. Partner with operations leadership on customer-specific requirements. Work with the team to create and update quality improvement action plans.
Customer QMS: Create and maintain customer-related quality documents such as procedures, Standard Work Instructions. Implement procedures and processes to ensure the internal Quality Management System complies with the customer and regulatory requirements.
Quality Support & Collaboration: Provide high-level quality support for operations, working closely with production teams to address quality-related issues and drive continuous improvements. Lead the resolution of complex quality issues, utilizing advanced problem-solving tools to identify root causes and implement effective preventative measures.
Metrics & Feedback Utilization: Utilize quality feedback and metrics to identify opportunities for design and process improvements, driving data-driven decision-making across the company.
Mentorship & Team Support: Coach, mentor, and delegate work to other quality engineers, fostering a culture of continuous learning and professional growth within the quality engineering team.
Industry Trends & Innovation: Proactively monitor industry trends and emerging technologies, incorporating relevant advancements into the company’s approach to quality engineering.
Compliance: Understand and comply with all applicable Company policies and rules.

Benefits

Health and Welfare Benefits: Medical & Prescription, Dental, Vision, Health Care and Dependent Care Flexible Spending Accounts, , Health Savings Account (HSA), Group Life Insurance, optional Supplemental Life and AD&D Insurance, Wellbeing Resources including Employee Assistance Program and Family Forming Benefits (i.e., Adoption and Fertility support)
Leave Benefits: Vacation Time, Sick Time, Paid Holidays and Company Shutdown days, Short-Term Disability, Long-Term Disability, Other Leaves, Paid Parental Time and Military Leave
Retirement Benefits: 401(k) Retirement Savings and Employee Stock Ownership Plan (KSOP) offering traditional and Roth 401(k) options and an Employee Stock Ownership Plan (ESOP) component; KSOP participants can receive annual ESOP company contributions of over 11% of eligible earnings (3% Core, up to 3.5% Match, Variable Periodic).

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