Customer Quality Engineer

Hitachi • Hunker, PA

4d • Onsite

About The Position

Are you passionate about enhancing customer satisfaction and resolving quality issues? Join Hitachi Energy as a Customer Quality Engineer in Hunker, PA and play a crucial role in managing both internal and external customer complaints. Based in our dynamic team, you will conduct systematic root cause analysis, develop corrective and preventive action plans, and ensure rapid containment actions to limit impacts on customer operations. This is your chance to make a significant impact in a company that values innovation, collaboration, and excellence.

Requirements

• Bachelor's degree in a relevant field.
• 1+ years of experience in customer quality management or a related role.
• Strong understanding of root cause analysis and corrective action planning.
• Excellent communication and leadership skills.
• Experience with Non-Conformance Management and Customer Care Response Processes.
• Proficient in data analysis and quality management systems.

Responsibilities

• Implement and ensure adherence to Non-Conformance Management and Customer Care Response Processes.
• Lead root cause analysis and problem-solving efforts for non-conformances.
• Provide regular status updates to customers and stakeholders.
• Maintain precise records of investigations and findings.
• Ensure completion of Non-Conformance Reports within predefined time frames.
• Collaborate with internal and external customers to resolve complaints.
• Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees