Customer Quality Staff Engineer

Marvell Technology•Santa Clara, CA

About The Position

About Marvell Marvell’s semiconductor solutions are the essential building blocks of the data infrastructure that connects our world. Across enterprise, cloud and AI, and carrier architectures, our innovative technology is enabling new possibilities. At Marvell, you can affect the arc of individual lives, lift the trajectory of entire industries, and fuel the transformative potential of tomorrow. For those looking to make their mark on purposeful and enduring innovation, above and beyond fleeting trends, Marvell is a place to thrive, learn, and lead. Your Team, Your Impact Customer Quality Engineering team for New Product Introduction (NPI), Die and package qualification methods, and customer specific quality requirements. What You Can Expect We are looking for a Customer Quality Engineer to be part of our Quality team. This position will cover IC or Optics products from one or more products lines. The position requires understanding of New Product Introduction (NPI), Die and package qualification methods and customer specific quality requirements. As a CQE, you are the voice of the customer for quality and reliability. You will be the key customer-facing contact to manage customers’ quality requirements and developing customer relationships. You are accountable for the customer’s product quality and reliability, identifying plans and driving action to bring Marvell to the number one supplier quality ranking position. You will be responsible for reaching out to the customers to actively assess their needs and driving the best-in-class standards within Marvell. Lead executive reviews in Santa Clara Assess reliability risk and execute to Qualification plans and resolve quality issues Lead cross-functional teams to achieve best in class quality position with customers Be the customer quality champion and voice of the customer within Marvell; ensuring customer requirements are understood and met Host regular customer engagement activities and proactively share quality health assessment of customer products Lead cross functional problem-solving activities (8D) with intent to improve response (TAT) to customers as well as buffer internal organizations from customer involvement Drive customer-related quality communications, both reactive and proactive to closure including internal communication to the executive team Lead customer quality improvement programs/projects required for customer metrics improvement (quality rank, scorecards via quarterly business reviews) Acknowledge and drive closure of all quality-related issues, RMAs, and customer requests ensuring key stakeholders are informed timely of progress Be the key communication channel for dedicated quality initiatives such as Product Change Notices (PCNs) Ensure customer requirements are integrated into Marvell'’s Quality Management System (QMS) and reflected in processes, procedures and standards

Requirements

Bachelor’s degree in Computer Science, Electrical Engineering or related fields and 3+ years of related professional experience. OR Master’s degree and/or PhD in Computer Science, Electrical Engineering or related fields with 2+ years of experience.
2+ years of Semiconductor / Optics industry experience
2+ years in a customer-facing technical engineering role in Quality
Technical knowledge of wafer process, assembly processes, manufacturing and reliability qualification experience is preferred.
Skills Required Working knowledge of semiconductor fabrication and packaging technologies, device physics, quality and reliability
Technical knowledge of wafer process, assembly processes, manufacturing and reliability qualification experience is preferred.
Technical knowledge of optics process, assembly processes, manufacturing and reliability qualification experience is alternatively preferred.
Experience in quality and reliability, particularly in semiconductor or optics industry, Failure Analysis and manufacturing/reliability-related issues is preferred
Excellent English verbal, written communication and presentation skills
Proven ability to intuitively comprehend customer expectations and translate into action
The ability to work under tight timeframes, prioritize competing activities and deliver results
Proven ability to effectively collaborate and lead cross-functional teams; find solutions to complex problems
Demonstrated track record of delivering results with increasing responsibilities
Proficiency in Microsoft Office tools, with advanced PowerPoint and Excel skills
Ability and willingness to travel up to 10% as needed (domestic and international)

Responsibilities

Lead executive reviews in Santa Clara
Assess reliability risk and execute to Qualification plans and resolve quality issues
Lead cross-functional teams to achieve best in class quality position with customers
Be the customer quality champion and voice of the customer within Marvell; ensuring customer requirements are understood and met
Host regular customer engagement activities and proactively share quality health assessment of customer products
Lead cross functional problem-solving activities (8D) with intent to improve response (TAT) to customers as well as buffer internal organizations from customer involvement
Drive customer-related quality communications, both reactive and proactive to closure including internal communication to the executive team
Lead customer quality improvement programs/projects required for customer metrics improvement (quality rank, scorecards via quarterly business reviews)
Acknowledge and drive closure of all quality-related issues, RMAs, and customer requests ensuring key stakeholders are informed timely of progress
Be the key communication channel for dedicated quality initiatives such as Product Change Notices (PCNs)
Ensure customer requirements are integrated into Marvell'’s Quality Management System (QMS) and reflected in processes, procedures and standards