Staff Customer Quality Engineer

Monolithic Power Systems • San Jose, CA

22h • $140,000 - $190,000

About The Position

This is a senior level customer-facing role to make significant impact in a mature yet dynamic high-tech company with cutting-edge AI enablement technologies. The key responsibilities are to take ownership of US Key Customer Accounts and work seamlessly with related Engineering, Manufacturing, Business as well as FA / Reliability teams to ensure timely response and closure of Quality requests, such as pre-sales supports, field returns/FA/8D cases. He/she will interface directly with customers with solid Quality and Engineering competence as well as communication skills.

Requirements

• BSEE required; MSEE preferred
• 10-15 years experiences in Semiconductor IC Engineering and Quality functions, with customer-facing skills and experiences.
• Experience in at least three of the following areas: Customer Quality Engineering, Quality Management Systems, PCN Administration, Automotive Quality, Reliability Engineering, Failure Analysis, Product Engineering and Production Quality Control in the Semiconductor IC industry.
• Good understanding of Semiconductor manufacturing process, key aspects of IC tests, and how ATE test correlates with device behavior and quality
• Good knowledge of IC silicon/package fail mechanisms/symptoms, Reliability and FA process and testing tools and reporting.
• Hands on skills in Quality tools and methodologies, statistics and structured problem-solving techniques.
• Proactively drive issue resolution as a seasoned team player with excellent communication skills; can effectively handle sensitive and proprietary information well.
• Good influence and negotiation skills to respond to difficult news and situations.

Responsibilities

• Manage customer quality requirements, inquires/questions or issues, as the front-line interface for both pre-sale and post-sale supports.
• Review FA and co-develop 8D reports to manage customer-facing communications for efficient issues resolutions.
• Manage customer communications on Quality issue diagnoses, root-cause analysis and corrective actions using FA / 8D reports
• Directly contribute to investigations into quality issues, implementing effective corrective actions through hands-on problem-solving.
• Develop and execute strategies for continuous improvement by conducting root cause analyses and collaborating closely with the team on process enhancements.
• Engage in cross-functional teams to resolve quality issues with a proactive, hands-on approach.
• Provide leadership during new product introductions (NPI) and process improvements by actively participating in problem-solving sessions.
• Project-manage customer-audits in both US and our Asia locations as the customer-facing contact for MPS and our sub-cons.
• Stay updated on industry standards and ensure regulatory compliance through direct oversight of processes.
• Drive adherence to quality management systems (ISO, VDA 6.3, IATF-16949) with a focus on hands-on audits and continuous improvement.
• Take charge of special projects that require immediate attention, demonstrating initiative and commitment to quality through direct engagement.

Benefits

• MPS offers a comprehensive benefits package.
• We provide health care coverage, dental and vision, and life and disability protection.
• Employees in sales positions may be eligible for our sales incentive bonuses.
• Employees in certain positions may be eligible for stock compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level