Regional Coordinator
Haag, a Salas O'Brien Company•Flower Mound, TX
•Hybrid
About The Position
We’re seeking a Regional Coordinator to provide administrative support for a designated region. This role ensures consistent scheduling, communication, and office support while assisting with coordination of inspections and other administrative processes. Experts and Regional Coordinators work together as a team to give the best internal and external customer experience on projects. Regional Coordinators are expected to support between three and six billable experts.
Requirements
- High school diploma or equivalent required.
- Ability to communicate orally or in written form effectively with employees and clients.
- Builds and maintains positive and cooperative working relationships.
- Maintains enthusiasm and a sense of urgency towards work.
- Accepts and adjusts to changes in work priorities willingly and efficiently.
- Strong grammar and proof-reading skills.
- Demonstrates strong attention to detail.
- Ability to work number of assigned hours.
- Possesses strong critical thinking skills and is willing to go above and beyond to get the job done.
- Basic computer skills including Microsoft Office, Word, Excel, PowerPoint and Adobe Acrobat.
Nice To Haves
- Associate’s Degree or some college preferred.
Responsibilities
- Support Lead Regional Coordinator with workload distribution.
- Monitor Job Assignment Tool and assign projects as directed.
- Provide accurate backlog of experts within region.
- Complete opening of projects.
- Assist experts in scheduling/logistics for inspections, meetings, and travel.
- Assist experts in providing budgets with proper verbiage per contract (when applicable) and recording/documenting approvals properly. Recording/documenting budget increases properly when approved by client.
- Coordinate communication between various experts on project team.
- Coordinate and order outside services as requested by expert (Aerial diagrams, equipment, other contractors including ladder assist, etc.).
- Guide reports, estimates, and other deliverables through review process.
- Assemble reports, estimates, and other deliverables into final format and obtain signature(s) from expert(s).
- Transmit final reports, estimates, and other deliverables to clients.
- Monitor and assist in maintaining compliance on projects including providing written communication confirming calls were made to meet assignment requirements.
- Assist and respond to inquiries on projects including preparation of electronic files to be shared with clients.
- Provide excellent customer service when problems arise and escalating to the Regional Team Lead when needed.
- Complete regular invoicing.
- Assist with maintenance of electronic file including filing emails/communication in project folder.
- Maintain accurate records in internal ERP and scheduling systems (including but not limited to Date of Inspection, Report Promised Date, Report Sent Date, etc.).
- Maintain accurate records in external programs for specific client requirements (Xactanalysis, AlacNet/Cattrax, Corelogic, Slide/Align, etc.).
- Knowledgeable in Haag procedures and contractual agreements, where to locate that information, and how to use it.
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and company holidays
- Wellness programs and employee assistance resources
- Professional development and career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
