Regional Control Center Manager

South Bow•Calgary, AB

11d•Onsite

About The Position

At South Bow, we do one thing, and we do it well: safely moving oil between some of the world’s most critical markets. We’re building our high-performing team with versatile thinkers who thrive on solving big challenges together. If you’re ready for a position where your skills are highly valued and your work is incredibly important, we want to meet you. Bring your talents to a new streamlined energy company, dedicated to operational, commercial and safety excellence as we pursue our critical purpose of delivering the energy people need. The Opportunity Reporting to the Senior Manager, Liquids Pipelines Control Center, the Regional Control Center Manager is accountable for the safe, reliable, and compliant operation of in-service assets within an assigned region. This role provides day-to-day operational leadership in a 24/7 control center environment, ensures operational readiness, leads controller/supervisor performance and development, and maintains inspection-ready compliance and governance for regional operations.

Requirements

Demonstrated leadership experience in pipeline operations, control center/SCADA-supported operations, or a similarly regulated 24/7 operating environment.
Strong working knowledge of control room management expectations, including PHMSA Control Room Management requirements, and applicable regulations/standards.
Strong communication, stakeholder engagement, and technical documentation skills.
Brings one or more of the following competencies to strengthen the LPCC: engineering experience, hands-on pipeline or control center operational experience, or direct PHMSA Control Room or Alarm Management experience.
Proven ability to lead through ambiguity, manage operational risk, and drive continuous improvement in a high-consequence environment.

Nice To Haves

Prior experience leading regional operations coverage (people leadership and operational accountability) in a control center setting.
Experience with operational governance forums (e.g., change review/approvals, readiness reviews) and cross-functional coordination with Field Ops, Engineering, and Projects.

Responsibilities

Accountable for safe, reliable, and compliant operation of in-service assets in the assigned region, ensuring disciplined execution of control room procedures and sustained operational readiness.
Maintain continuous situational awareness of system conditions, recognize developing risk signals, and escalate operational risks through defined channels to support timely, conservative decision-making.
Own day-to-day operational leadership for the region and ensure effective coordination with field operations and supporting functions as required.
Lead training, development, and performance management for controllers and shift supervisors within the region; reinforce safety culture and procedural compliance.
Ensure personnel understand how to apply procedures, respond to abnormal operating conditions, and meet regulatory expectations.
Support staffing readiness and capability planning within the region, including coaching and succession planning as needed.
Ensure regional operations remain compliant with Control Room Management requirements and other applicable regulations; keep operational practices, documentation, and records inspection-ready.
Participate in operational governance and change management by reviewing and approving relevant system changes impacting the region and ensuring readiness for procedural, system, or asset changes prior to implementation.
Drive consistent application of standards and controls across shifts and personnel to reduce variability in execution.
Provide leadership during abnormal or emergency operating conditions; coordinate between controllers, shift supervisors, field operations, support teams and leadership to support effective response and communication.
Ensure incident learnings translate into corrective actions and sustained operational improvements.
Identify improvement opportunities, support implementation of better tools and processes, and collaborate with peers and cross-functional teams to drive consistency across regions.
Promote a continuous improvement mindset by tracking recurring issues, implementing corrective actions, and sharing best practices.