InSight Regional Connectivity Engineer
About The Position
The Regional Connectivity Engineer is a critical role within the Solar Digital team establishing field connectivity domain expertise to deliver InSight Platform for Solar. This role serves as an extension of Connectivity Enablement team within a region to provide site support for connectivity definition, installation and troubleshooting as well as regional connectivity technical expertise to internal and end customers. The individual will work with Solar, Customers and Field team and telecommunication suppliers on connectivity installation and sustaining support. As a field position, the successful candidate could reside in the region/country of current residence.
Requirements
- Bachelor’s degree or equivalent expertise in engineering or IT is preferred.
- Proven experience in troubleshooting with relevant technology is highly valued.
Nice To Haves
- Offshore Field service experience and/or working knowledge of Solar’s product line.
- Familiarity with systems process automation, networking, package instrumentation and/or Turbotronic control systems is beneficial.
- Multiple language capability is a plus.
Responsibilities
- Customer site support for connectivity surveys and definition and hardware installation, software configuration, connections, cabling and satellite terminal installations.
- Dedicated support to InSight Connect enablement, controls and networking troubleshooting support to Novazzano and San Diego teams.
- Ongoing local accountability to sustain connectivity for each unit.
- Provide onshore and offshore field support to connectivity technology obsolescence and upgrade campaigns.
- Support multiple projects with multiple customers within a region.
- Handle complex networking, connectivity, hardware and software remote technology.
- Support customer meetings and onshore and offshore installations, troubleshooting or training.
- Troubleshoot and resolve issues with persistence and creativity.
- Work effectively in a team and demonstrate initiative in assigned tasks.
Benefits
- Medical, dental, and vision benefits
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)
- 401(k) savings plans
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSAs)
- Health Lifestyle Programs
- Employee Assistance Program
- Voluntary Benefits and Employee Discounts
- Career Development
- Incentive bonus
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
