Regional North Carolina Commissary Distributor

Skillet Kitchens, LLC•Kannapolis, NC

just now•Onsite

About The Position

The Distributor is responsible for supporting the daily operations of the facility's commissary distribution and ensuring a high level of customer service in a secure environment. Reporting directly to the Site Manager, this position plays a key role in maintaining efficient operations, supporting facility staff, and ensuring inmates receive products and services in a timely and professional manner. All communication traffic is monitored and recorded through our software, and any other third-party software the facility chooses to use. Any communication without management knowledge is grounds for termination.

Requirements

Strong organizational and time management skills.
Ability to lift 30 to 50 lbs.
Effective verbal and written communication skills.
Ability to work independently with minimal supervision while following established procedures.
Strong customer service skills and ability to interact professionally with inmates, facility staff, and company personnel.
Ability to maintain confidentiality and exercise sound judgment in a correctional environment.
Basic proficiency with computers, mobile devices, and technology platforms.

Responsibilities

Coordinate, prepare, and distribute commissary orders according to established schedules and operational standards.
Verify order accuracy and ensure timely delivery of products to inmate populations.
Report refunds, credits, and adjustments related to shortages, damaged products, or order discrepancies.
Report equipment issues requiring advanced repair to the Site Manager and assist with service coordination if needed.
Assist with maintaining accurate records of inventory, sales transactions, refunds, and equipment status.
Assist with maintaining clean, organized, and secure work areas, ensuring proper handling and storage of company products and equipment.
Build and maintain professional working relationships with facility personnel, demonstrating excellent customer service and responsiveness.
Work safely and effectively within a correctional environment while maintaining compliance with all security requirements, facility regulations, and company policies.
Assist the Site Manager with operational tasks, audits, inventory counts, and special projects as assigned.