Regional Collections Specialist in Manatee!

Waste Pro USA•Sarasota, FL

7d•Onsite

About The Position

The Collection Specialist is responsible for preventing accounts from becoming delinquent by monitoring customer accounts and performing in house collection efforts. This role involves initiating telephone and/or email contact with internal & external customers with amounts past due, determining the reason for delinquency, and arranging for collection or adjustment to correct errors in accounts. The specialist will also handle incoming phone calls to address billing issues, process payments, and issue credits. A key aspect of the role is to make a significant number of outgoing collection calls daily to customers at risk of service interruption due to non-payment, and to follow up on promises to pay. Additionally, the position requires performing credit evaluations for new or renewal business, processing credit card payments, assisting the sales department with credit limits and terms, running various daily and weekly reports (credit hold, credit balance, aging, top 30 aging), and verifying that accounts are current and back on schedule for service. The role also involves coordinating collection strategies with offsite specialists, uploading account information to outside collection agencies, and providing backup for customer service and Accounts Receivable Clerk duties as needed. Employees are expected to participate in assigned training courses, stay current with technology, and perform any additional duties assigned by their supervisor.

Requirements

Associates Degree or its equivalent
A minimum of 2 years of experience in the credit and collections field.
Basic financial skills including knowledge of commonly used collections practices and procedures.
Proficient in working on a PC, and competent in the use of Microsoft Office.
Must be proficient in Excel, Outlook and Word.
Ability to interact and communicate effectively, orally and in writing.
Knowledge of Fair Credit Reporting Act
Excellent organizational skills

Nice To Haves

Waste Industry experience preferred

Responsibilities

Initiates telephone and/or email contact with internal & external customers with amounts past due, determining reason and arranging for collection or adjustment to correct errors in accounts.
Accept incoming phone calls to handle billing issues and/or process payments and issue credits.
Make at least 30 to 40 calls a day in order to keep accounts on track and follow up with promise to pay calls.
Follow up on calls and email, fax or mail copies of invoices as required.
Make outgoing collection calls to customers that are at risk of having their services interrupted due to non-payment.
Perform credit evaluations for new or renewal business to determine credit worthiness.
Process credit card payments on accounts and resolve questions and issues on accounts.
Assist the sales department in account set up by setting credit limits and terms.
Run daily reports -- credit hold report, credit balance report and aging reports.
Verify that all customers that have made payments to bring the accounts current and are placed back on schedule for service in an accounts has been on credit hold.
Run collection manager and highlight all customers that need to be contacted for payment before billing cycle processes.
Complete the weekly top 30 aging account report to the company CFO and others required.
Run Aging reports and update notes in system regarding status of payment on accounts.
Coordinate with offsite collections specialist on collection strategies and problem accounts.
Upload account information to outside collection's company as required.
Provide back up for customer service, Accounts Receivable Clerk as necessary.
Attend and participate in corporation sponsored training courses as assigned.
Keep up to date on current technology, as job appropriate.
Perform any additional job duties that may be assigned by the Supervisor.