DEXIS Regional Clinical Training Specialist (Phoenix, Arizona)

Envista Dentistry•Phoenix, AZ

3d•Remote

About The Position

The primary function of the Regional Clinical Training Specialist is to provide hands-on and/or remote post-sale product training on digital imaging products to customers in a clinical setting. Additional training opportunities will include imaging software and related technology. The Regional Clinical Training Specialist will also serve as a source for training escalations within the territory. This position will also partner with both internal and external teams in assisting the customer regarding their clinical needs.

Requirements

Associate degree or equivalent certifications and/or licenses.
5 years of hands-on clinical dental experience with at least 2 years of experience in a customer-facing position.
Radiation Safety Certification required.
Proven experience utilizing dental imaging equipment including digital intraoral scanner (IOS).
Experience in managing multiple projects simultaneously.
Valid state driver's license and a clean driving record as the position entails extensive use of a personal car while on company business (Car allowance and mileage reimbursement will be provided).
Proven ability to work remotely and independently.
Organizational skills and the ability to prioritize, plan, and execute are key success factors in this position.
Exceptional interpersonal and communication skills.

Nice To Haves

Bachelor's degree or equivalent work experience.
2 years of training experience within a clinical setting.
Experience in managing multiple projects simultaneously.
Demonstrated ability to work independently.
Advanced knowledge of radiology a plus.
Experience with Microsoft Dynamics.
Advanced Microsoft Office proficiency.

Responsibilities

Conduct end-user training on supported intraoral imaging products.
Reporting and maintaining documentation on completed trainings.
Responsible for review and follow-up on completed surveys within their territory, to ensure clinical training meets stakeholder needs.
Initial point of escalation and investigation in relation to clinical training within their territory.
Provide support to the Clinical Program Managers and Product Management in testing and implementing new products in their territory.
Conduct billable clinical training sessions while actively building and maintaining a pipeline of future training opportunities through customer outreach, needs analysis, and relationship management.
Attend tradeshow and educational events in their territory for clinical representation and assistance.
Obtain certification on supported products and recertification as necessary.
Manage priorities and timelines well and be comfortable in a fast-paced environment.
Strong interpersonal face-to-face, phone, and email skills and a strong customer focus.
This position may at times require working non-standard hours and could include travel that occurs on weekends when necessary.
Frequently interacts with all functional departments.
Frequently interacts with customer and key experts.
Travel up to 75% as dictated by business needs.
Perform other duties or special projects as assigned.