Regional Clinical Operations Coordinator

Patterns Behavioral Services, Inc. • Lynnwood, WA

10h • Onsite

About The Position

The Regional Clinical Operations Coordinator plays a critical role in supporting the Regional Clinical Director’s oversight of clinical quality, compliance, and operational consistency across the region. This position serves as a trusted partner to clinical leadership, providing centralized coordination, systems-level visibility, and follow-through on key clinical operations initiatives that directly impact service quality, staff development, and program growth. This role is ideal for a highly organized, proactive professional who values being relied upon for accuracy, discretion, and operational excellence in a fast-paced clinical environment. Prior experience in a clinical, healthcare, or behavioral health setting—particularly within ABA—is strongly preferred.

Requirements

• Bachelor’s degree in a relevant field required; Master’s degree preferred.
• Demonstrated experience in high-level administrative or operations support within a clinical, healthcare, or educational setting.
• Exceptional organizational skills, attention to detail, and follow-through.
• Strong written and verbal communication skills.
• Proficiency with Google Workspace and virtual collaboration tools.
• Ability to manage sensitive information with discretion and professionalism.

Nice To Haves

• Prior experience in a clinical, healthcare, or behavioral health setting—particularly within ABA—is strongly preferred.
• Familiarity with ABA terminology and clinical structures (RBT, BCBA, supervision) strongly preferred.

Responsibilities

• Maintain centralized oversight of clinical compliance systems, including supervision requirements, training completion, documentation standards, and certification tracking across regional teams.
• Monitor BCBA caseload distribution and supervision compliance, including 10% supervision standards and RBT supervision documentation, proactively identifying trends and potential risk areas.
• Conduct structured audits of clinical documentation, data integrity, and treatment fidelity for assigned regional sites, supporting continuous quality improvement and audit readiness.
• Track required certification and training compliance (e.g. Safety-Care), ensuring accurate records and proactive reporting to leadership.
• Support Regional Clinical Director in the completion of internal reviews, payer audits, and regulatory inspections by ensuring documentation readiness and tracking response plans through completion.
• Oversee clinical training fidelity systems, including onboarding, overlap sessions, role-play competencies, and ongoing training benchmarks.
• Partner with clinical leadership to support consistent implementation of clinical standards and training protocols while allowing for regional nuance.
• Contribute to the development and refinement of training materials, SOPs, and operational workflows, including onboarding, supervision, and staffing processes.
• Support CEU development and coordination for RBTs and BCBAs, including scheduling, materials preparation, attendance tracking, and certification.
• Assist in the organization and development of fieldwork supervision programs for BCBA trainees.
• Maintain and organize training systems and documentation, including digital platforms (e.g., CentralReach, Google Workspace, Teams).
• Track key clinical operations indicators, such as low service hours, referral flow, intake status, and follow-up items from leadership meetings.
• Support new program and clinic launches, ensuring operational readiness and alignment with clinical standards.
• Maintain shared task systems and dashboards to support leadership visibility, accountability, and prioritization.
• Support updates to clinical and operational documentation to align with funding source, payer, and state requirements, including associated staff training.
• Support Regional Clinical Director in serving as a liaison between clinical leadership, training teams, and operations, streamlining communication and reducing administrative burden on Directors.
• Provide structured, concise updates to Regional Clinical Director on clinical operations metrics, trends, and action items.
• Identify recurring operational barriers impacting clinical quality and elevate insights with proposed solutions.
• Under the direction of the Regional Clinical Director, collaborates with the Training Coordinator and the Compliance Director to ensure cross-company consistency and efficiencies
• Support regional outreach initiatives, including school district coordination and community events.
• Assist with regional website updates and targeted social media activities aligned with organizational priorities.
• Support outreach and communication initiatives
• Oversee outreach, communication and recruitment efforts for BCBA-level staff across the companies
• Other duties as assigned by the Regional Clinical Director

Benefits

• Access to National University with 15% discounted rates towards coursework
• Employee Assistance Program (EAP) (available to all employees)
• Health/vision/dental Insurance (eligible employees)
• 401K plan (both part-time and full-time eligible)
• Earn PTO (full-time employees)
• Generous Employee Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level