Regional Clinical Manager USA

Synaptive Medical Inc.

12d

About The Position

We have an exciting opportunity for a Regional Clinical Manager (RCM) in the United States, and this role is essential to the success and growth of the Clinical Applications Team. You will be representing Synaptive at all our accounts in the US and the primary responsibility of the RCM will be to hire, develop, oversee, and manage a highly effective clinical support team to consistently drive business objectives and customer satisfaction across their accounts.

Requirements

Bachelor’s degree
Proven analytical and problem-solving skills
3+ years’ experience in the medical device industry or environment
Ability to travel on short notice
A valid US or Canadian passport

Nice To Haves

Prior experience with training on use and applications for medical equipment
Imaging and intra-operative modality experience
Experience working with medical device software, PACS, DICOM, and hospital IT
Experience with Optics, Navigation and Robotics
Strong understanding of the qualities and skills required to effectively operate in a challenging neurosurgical clinical environment
Strong attention to detail and ability to bring customer satisfaction situations to a successful outcome in a timely manner
Ability to apply critical thinking skills in solving dynamic challenges within a large field-based team
Professional and effective presentation skills
Ability to multi-task and make independent decisions while working in a fast-paced environment with multiple and changing priorities
Ability to work within hospital environment and adapt to changing plans and circumstances
Strong customer service skillset
Self-directed and results oriented
Ability and desire to learn to manage and lead a team effectively
Cooperative and collaborative team player
Motivated to work with other departments and improve our products
Clear and concise written and verbal communication skills are a must

Responsibilities

Routinely meet with team to engage and develop an ambitious team of professionals
Coordinate team to uphold company standards of excellence and service, while efficiently managing resources
Drive capital opportunities by leveraging your team’s clinical expertise.
Organize and implement training programs for new and existing staff
Oversee and support strategic objectives at all regional accounts
Communicate and enforce company standards, directives, and policies
Manage communication between corporate headquarters, field-based teams, key accounts, and KOL’s
Take leadership in communicating company policy, plans, and outcomes to customer sites when needed
Recommend and lead changes to policies, processes and procedures that improve the effectiveness and productivity of the clinical organization
Clinical support of Synaptive technologies inside and outside of the operating room
Deliver Synaptive product training to surgeons and hospital staff
Support and demonstrate the use of Synaptive technology at medical education, PR & marketing, and sales events
Support clinical sales evaluations of Synaptive products at new accounts
Represent Synaptive at trade shows and exhibitions
Provide basic troubleshooting and service efforts in collaboration with the field service team
Provide customer feedback to Synaptive design and engineering teams
Work with hospital IT staff to test/enable connectivity in the OR
Other related tasks as necessary to meet the ongoing needs of the organization