Regional Client Lead, North America

Smartly•New York, NY

About The Position

The Regional Client Lead (North America) acts as the regional business owner for a portfolio of enterprise accounts. This role sits at the intersection of client strategy, revenue ownership, and platform adoption, with accountability for long-term growth, executive partnership, and operational excellence We are highly focused on the idea of putting Customers First. The more you focus on helping your customers succeed, the more successful you will be. In this role, you will become a trusted advisor, creating win-win outcomes that deliver meaningful value for both Smartly and our clients. This is not a traditional customer success role. You will lead complex, multi-stakeholder relationships, shape how Smartly is embedded into your customers’ operating models, and orchestrate cross-functional teams to deliver outcomes across creative automation, media activation, and intelligence. You are expected to operate comfortably at the executive level, bring a strong point of view, and drive progress in environments that are often ambiguous and fast-moving.

Responsibilities

Own the North America strategy and commercial outcomes for a portfolio of global, enterprise customers
Act as the senior executive partner to client stakeholders, including VP and C-level leaders
Build deep, trust-based relationships across marketing, media, creative, and operations teams on the client side
Own revenue forecasting, pipeline management, and expansion strategy for assigned accounts
Identify, shape, and close opportunities anchored to customer outcomes and platform value
Lead joint business planning with customers, aligning priorities, timelines, and success metrics
Drive adoption of Smartly’s platform across creative, media, and intelligence use cases
Translate Smartly’s product roadmap into clear, business-relevant value for customers
Partner closely with Product and Solutions teams to ensure customer needs inform roadmap priorities
Lead and align internal teams across Client Partners, Solutions Engineering, Creative Services, Managed Services, and Sales
Remove friction, clarify ownership, and ensure the right people are engaged at the right time
Establish clear communication, escalation, and feedback loops to maintain momentum and accountability
Help customers evolve their internal workflows and operating models as they scale creative and media through Smartly
Navigate agency relationships, internal client politics, and regional/global complexity
Act as a steady, credible leader during moments of change, ambiguity, or urgency