Regional Client Lead, North America

Smartly•New York, NY

2d•Hybrid

About The Position

At Smartly, we are an AI-powered advertising technology company that transforms advertising experiences for brands & their consumers We unify the platform world with a comprehensive, multi-channel, full-funnel solution that produces, personalizes and powers intelligent creative Our creative and media solutions empower our customers to achieve efficient growth, better command of their budgets, and richer intelligence for lasting global success. We are looking for an accomplished and highly motivated operations and digital expert to help us grow and expand our relationships with our largest global customers. Are you motivated by building strategic partnerships with our customers? Do you get a kick out of expanding our solutions and services with our biggest global customers? Do you enjoy creating and executing across teams? Smartly is at the forefront of a seismic shift in the way marketers communicate with consumers and prospects, redefining the customer journey experience as they engage with brands. This position focuses specifically on our largest global customers. The Regional Client Lead (North America) acts as the regional business owner for a portfolio of enterprise accounts. This role sits at the intersection of client strategy, revenue ownership, and platform adoption, with accountability for long-term growth, executive partnership, and operational excellence. We are highly focused on the idea of putting Customers First. The more you focus on helping your customers succeed, the more successful you will be. In this role, you will become a trusted advisor, creating win-win outcomes that deliver meaningful value for both Smartly and our clients. This is not a traditional customer success role. You will lead complex, multi-stakeholder relationships, shape how Smartly is embedded into your customers’ operating models, and orchestrate cross-functional teams to deliver outcomes across creative automation, media activation, and intelligence. You are expected to operate comfortably at the executive level, bring a strong point of view, and drive progress in environments that are often ambiguous and fast-moving.

Requirements

At 8-12 years in ad-tech/mar-tech industries, with a proven track record of complex, multi-matrixed, growing strategic accounts preferred
Are naturally inclined to lead, organise, and orchestrate a key account tea
Proven ability to drive revenue growth through platform expansion, not one-off sales
Comfortable operating at the executive level, with strong presence, judgment, and communication skills
Deep understanding of the digital advertising ecosystem, including creative automation, media platforms, and measurement
Experienced in cross-functional leadership and influencing without authority
Highly organized, strategic, and resilient, with the ability to navigate ambiguity and complexity
Motivated by ownership, accountability, and building something meaningful at scale

Responsibilities

Own the North America strategy and commercial outcomes for a portfolio of global, enterprise customers
Act as the senior executive partner to client stakeholders, including VP and C-level leaders
Build deep, trust-based relationships across marketing, media, creative, and operations teams on the client side
Own revenue forecasting, pipeline management, and expansion strategy for assigned accounts
Identify, shape, and close opportunities anchored to customer outcomes and platform value
Lead joint business planning with customers, aligning priorities, timelines, and success metrics
Drive adoption of Smartly’s platform across creative, media, and intelligence use cases
Translate Smartly’s product roadmap into clear, business-relevant value for customers
Partner closely with Product and Solutions teams to ensure customer needs inform roadmap priorities
Lead and align internal teams across Client Partners, Solutions Engineering, Creative Services, Managed Services, and Sales
Remove friction, clarify ownership, and ensure the right people are engaged at the right time
Establish clear communication, escalation, and feedback loops to maintain momentum and accountability
Help customers evolve their internal workflows and operating models as they scale creative and media through Smartly
Navigate agency relationships, internal client politics, and regional/global complexity
Act as a steady, credible leader during moments of change, ambiguity, or urgency

Benefits

An Inclusive Global Culture: Join a team of over 750 Smartlies, representing more than 60 nationalities across 24 locations in 13 countries. We cultivate a culture built on trust, transparency, and open feedback, where diverse perspectives are valued and encouraged.
Global Impact: Contribute to a company making a global impact, directly influencing our customers' success and business growth.
Focus on Wellbeing: We prioritize your health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave.
Comprehensive Rewards: Benefit from equity options, performance-based rewards, competitive compensation, and career development opportunities.
Flexible Hybrid Workplace: Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually.

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