Regional Channel Manager - Texas

Broadvoice•Remote (TX, US), TX

3d•Remote

About The Position

Broadvoice is seeking an experienced UC/CX Channel Manager to join our growing GoContact team! We are looking for a tenured team player with a strong network of trusted partners in the channel and a proven track record of nurturing and expanding those relationships. You will play a critical role in driving growth through both existing and newly recruited top CX-focused partners. This role requires a highly motivated, relationship-driven professional who thrives in the channel ecosystem, understands Contact Center (CCaaS) and Unified Communications (UCaaS) solutions, and is passionate about helping partners succeed. This position is located in Austin, Dallas, or Houston, Texas.

Requirements

Minimum of 3-5 years of experience in the channel sales ecosystem (required).
Established relationships and proven success working with channel partners (TSBs, VARs, MSPs, and independent agents).
Expert-level understanding of Contact Center (CCaaS) CX and Unified Communications (UCaaS) solutions.
Self-starter with the ability to work independently and drive results without heavy supervision.
Excellent communication, presentation, and relationship-building skills.
Comfortable hosting events, webinars, and in-person meetings with partners and customers.
Highly strategic with the ability to execute quickly in a fast-growth environment.
This position requires access to reliable personal transportation in order to travel to various onsite locations as needed in region.
Willingness to travel 50–70% to support TSD events, trainings, field visits, and partner engagement.

Responsibilities

Leverage your existing network to drive new opportunities with top-tier CX partners.
Build and maintain strong relationships with TSB/TSDs (Technology Solutions Brokers/Distributers) to drive engagement and partner success.
Nurture and expand relationships with existing channel partners to maximize revenue growth.
Identify, recruit, and on-board new strategic CX partners to the Broadvoice GoContact program.
Provide training, support, and resources to ensure partners are well-equipped to position and sell GoContact solutions.
Collaborate with partners on customer opportunities, providing strategic support from discovery through close.
Host and support partner and customer-facing events to drive engagement and pipeline growth.
Work closely with Broadvoice’s internal teams (Sales, Marketing, Product, and Operations) to align partner strategies.
Deliver accurate forecasts, pipeline updates, and strategic plans to leadership.
Represent Broadvoice at industry events, conferences, and partner meetings.
Travel as needed to meet with partners and customers face-to-face (estimated 30%-40% travel).
Proactively manage a portfolio of partners with minimal oversight.
Uphold and promote Broadvoice’s values and commitment to customer and partner success.