Regional Channel Manager

Broadvoice•Los Angeles, CA

3d•Remote

About The Position

We're looking for a tenured, relationship-first Channel Manager to grow our partner ecosystem across a regional territory. You already have a network of trusted CX partners, TSDs, VARs, MSPs, and independent agents, and a track record of turning those relationships into revenue. This is a high-autonomy, regional-first role: you'll own your territory, build strategic plans with your top partners, and be the connective tissue between Broadvoice and the channel. Broadvoice is actively shifting from SMB to midmarket. The ideal candidate has experience positioning CCaaS/UCaaS solutions to midmarket buyers (50-750 seats) and can coach partners to do the same. This successful candidate for this position must be in Southern California (USA).

Requirements

Sales-oriented and customer-focused mindset with a genuine passion for partner success
5-7+ years in a channel sales or partner management role within the CCaaS/UCaaS ecosystem
Established, active relationships with TSDs, VARs, MSPs, and/or independent agents in your region
Expert-level understanding of Contact Center (CCaaS) and Unified Communications (UCaaS) solutions
Proven success selling and/or enabling partners to sell into midmarket accounts
Experience with Salesforce CRM for pipeline management, forecasting, and activity tracking, and virtual meeting platforms
Exceptional rapport-building, communication, and follow-up skills, including presenting to individuals or groups in person and virtually
Reliable personal transportation; ability to travel a minimum of 30-50%

Responsibilities

Leverage your existing partner network to immediately source and close new pipeline
Recruit, onboard, and activate new strategic CX partners, TSDs, VARs, MSPs, and independent agents and build relationships with TSD leadership to grow mindshare and deal flow
Develop joint business plans with top partners covering revenue targets, enablement milestones, and co-sell activities
Identify partners best positioned to penetrate midmarket accounts and invest your time accordingly
Educate and train partners on Broadvoice and GoContact solutions, competitive positioning, and the midmarket sales motion
Attend sales calls with partners, conduct negotiations during the sales cycle, and assist in closing opportunities with end-users
Host and facilitate partner events, webinars, and field days to drive engagement and pipeline
Differentiate Broadvoice from the competition through consistent communication and continuously updated selling tools
Partner cross-functionally with Sales, Marketing, Product, and Operations to align on territory strategy and partner needs
Deliver accurate forecasts, pipeline updates, and QBR-ready reporting to leadership
Represent Broadvoice at industry events, trade shows (2-3 annually), and partner meetings
Surface partner and market feedback to inform product roadmap and go-to-market strategy
Proactively manage a portfolio of partners with minimal oversight
Work with Sales Operations, Customer Experience, and Business Support to resolve partner and customer escalations
Travel 30-50% to support partner visits, TSD events, field activities, and trade shows
Enhance and promote the Broadvoice brand as an ambassador in all partner and customer interactions
Hit quarterly revenue quota via partner-sourced and partner-influenced pipeline
Drive net-new partner activations each quarter and maintain a 5-7x pipeline coverage ratio
Grow regional account pipeline and closed-won revenue month over month
Report pipeline health weekly via Salesforce; participate in forecast calls