Regional Cafe Manager

CHELSEA PIERS LP • New York, NY

1d • $67,000 - $70,000 • Onsite

About The Position

At Chelsea Piers Fitness, we’re more than a gym – we’re a destination for connection, transformation, and community. If you’re passionate about people, thrive in a fast-paced environment, and are looking to grow your career in the fitness and wellness space, we want to meet you.

Requirements

• 3-5+ years of multi-unit leadership experience in hospitality or food & beverage; QSR or café experience preferred
• Demonstrate the ability to lead leaders – building high performance teams and leadership pipelines
• Leadership style that fosters trust, energy and accountability
• Provide a top-notch customer service to ensure you meet or exceed clients’ and team expectations
• Excellent written and verbal skills
• Excellent interpersonal skills
• Training, motivation and retention of Canteen staff
• Ability to lift 30 + pounds
• Continuous standing and walking throughout the work shift
• Able to meet and perform the physical requirements and work effectively in an environment typical of this position
• Food Handler’s license

Responsibilities

• Serve as the operational lead for 5 different café locations; overseeing up to 40 employees
• Lead, coach and develop a team of Supervisors and shift leads to deliver on KPIs, including revenue growth, guest satisfaction and team retention
• Translate overall strategy into local execution while preserving the culture of each cafe
• Drive store performance across all operational metrics, including labor management, cost controls, product execution, cleanliness, and hospitality
• Champion quality, food safety, and consistency across cafes; proactively resolving operational or experience-related gaps
• Implement and uphold hospitality standards that reflect Chelsea Piers distinct emotional and experiential touch points
• Build succession plans, talent pipelines, and development programs across all levels of cafe leadership; proactively address underperformance
• Conduct regular cafe visits, skip-level conversations, and coaching sessions to foster accountability and team development.
• Partner with the Director of Food and Beverage and cross-functional teams to execute marketing programs, HR initiatives, creative conception and open new locations
• Use data-driven insights to identify opportunities, solve complex business challenges, and elevate overall performance.
• Serve as the final line of defense to ensure stores remain operational by securing coverage or personally covering any callouts to prevent service disruptions or closures
• Oversee all inventory management, ordering, and delivery processes, proactively communicating with distribution representatives to resolve issues and ensuring orders are submitted consistently and on schedule
• Supervise all café employees within your purview, conducting regular touch bases and semi-annual performance reviews to ensure alignment, development, and operational excellence
• Support the successful opening of new clubs by coordinating operations, staffing, and training to ensure seamless launch execution

Benefits

• Complimentary All-Access Membership to Chelsea Piers Fitness plus discounts on in-club services.
• Team-Oriented Culture – we win together and support each other every day.
• Pathways for Growth – from hospitality to management, operations, personal training, and beyond.
• Purpose-Driven Work – every day is a chance to help someone feel seen, supported, and

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed