Regional Business Relations Rep

Primary Residential Careers•Salt Lake City, UT

5d•Onsite

About The Position

Primary Residential Mortgage is seeking a qualified candidate for the role of Regional Business Relations Representative. The purpose of this position is to train, assist, and provide customer service and support to new and existing branch managers and their employees on company systems, policies, procedures, and workflows.

Requirements

Excellent customer-focused mindset
Happy, positive attitude with a team player mentality
Willingness to learn and adapt to changes within the mortgage industry
Basic computer knowledge with Microsoft Office Suite
Able to handle time-critical assignments and meet deadlines
Strong problem-solving and critical thinking skills
Highly organized and able to prioritize work tasks and timelines
Strong written and verbal communication skills
Ability to stay on task with minimal supervision
Must be able to communicate clearly and effectively, utilize a computer, maintain a work schedule, and effectively perform in an office setting.
Compliance with and adherence to all applicable mortgage and fair lending laws and regulations as well as PRMI policies.

Nice To Haves

Proficient with Encompass
Proficient with Blend
Experience originating and/or processing Conventional, FHA, and VA loans
Familiarity with TILA, RESPA, ECOA, HMDA, MDIA, and other standard mortgage industry compliance regulations
Proficient with Loan Prospector, and Desktop Underwriter

Responsibilities

Act as a liaison between PRMI’s Branch Partners located nationwide and PRMI’s corporate office functions in Salt Lake City
Work with all Corporate Office departments to facilitate successful loan origination for the Branch Partners
Maintain regular contact with Branch and Division Managers in assigned region
Respond promptly to phone calls, emails, and service desk cases from Branch Partners
Create and provide training for Branch Partners and other PRMI Corporate departments
Assist with identifying and correcting problem loans in Encompass, Blend, Desktop Underwriter (DU/LP)
Work with PRMI BizTech team in testing, troubleshooting, and implementation of new plugins, enhancements, and upgrades within PRMI’s tech stack
Provide outstanding customer service, customer experience, and complaint resolution
Assist in the onboarding/offboarding process of new Branches in support of the Implementation Team Manager when needed, to include branch relocations, and Branch Manager changes
Send Branch exit surveys
FHA and VA Case number transfer
Appraisal ordering for branches
Facilitate accurate appraisal transfer upon request
Order and maintain annual branch physical inspection checklists, status, and completion of same
Additional responsibilities may apply as business unit demand changes to meet customer’s needs