Regional Business Manager - LATAM

Remitly•Seattle, WA

23h•$156,000 - $195,000•Hybrid

About The Position

Remitly is hiring Regional Business Managers to own growth in our USA to Latin America markets (these markets cover customers sending money to Latin America from the USA). The Regional Business Manager will own a cluster of corridors and be responsible for the growth and health of the markets in their region. This is a strategy, analytics, and operations role involving planning, building, and executing initiatives across product, pricing, marketing, risk/fraud, analytics, customer service, engineering, and other departments. You will report to the USA to Latin America & Caribbean (US-LAC) General Manager and work in a hybrid environment from our Seattle, Arlington/Washington DC, or New York City office.

Requirements

5+ years of professional experience in business management, growth, or general management roles in a B2C context, ideally in money movement, fintech, or financial services.
Native level fluency in Spanish (required), fluent Portuguese for Brazil-focused candidates.
An ownership mentality and a track record of ownership. We are looking for someone with a bias for action who “gets things done” and is hungry to grow their areas of the business. Ideally you have: owned a market, product, or P&L end to end and driven results across some combination of pricing, product, marketing, and risk/fraud.
Deep regional and cultural expertise in at least one of the corridor clusters above, gained through lived experience, professional experience in the region, or both, including an understanding of the migrant community in the US and how customers send and receive money in these markets.
Demonstrated problem solving skills (qualitative and quantitative). Can generate high quality hypotheses and dive into an ambiguous problem statement.
Ability to balance compassionate partnership and the ability to be constructively direct. You will influence and network within the business and with external partners.

Nice To Haves

Experience in fintech, payments, or financial services. Ideally serving immigrant communities in the US or customers in Latin America.
Product experience OR growth / marketing experience in the areas noted above.

Responsibilities

Own sustainable growth in your cluster of USA to Latin America corridors, measured against key performance indicators like new customers, monthly active customers, transactions, volume, revenue, and profitability.
Serve as the market expert for your corridors, building a deep understanding of customers and their communities in the US, the competitive set, and the receive-side ecosystem (payout partners, regulation, and local market conditions), and bringing that context and customer insights into decisions across the business.
Define both the long and short term strategic vision for growth in your corridors, and the tactical roadmap of initiatives for how to achieve that vision.
Partner closely with and drive action across pricing, product, marketing, risk/fraud, and other relevant teams: set a clear point of view on what your corridors need, push for decisions and launches, and follow through to measured results.
Support commercial conversations with disbursement and destination partners in your markets, turning partner opportunities into customer-facing offers.
Monitor competitor activity, market developments and customer trends, translating insights into regional priorities.
Build business cases for key initiatives and influence prioritization of partner-teams' roadmaps through structured business impact / customer centric frameworks.
Drive ideation of regional product initiatives, and work with the US-LAC product, engineering, and design team to translate customer and commercial opportunities into clear requirements. Support the development cycles & measure outcomes post launch.
Share learnings with the other Regional Business Managers and the US-LAC GM so that what works in one cluster can be applied across the region.