REGIONAL BRANCH MANAGER

SANDIA AREA FEDERAL CREDIT UNION•Albuquerque, NM

About The Position

Responsible for coordinating the day-to-day operation of processes in support of the various products and sales functions of multiple branches. Provides operational support to branch personnel as needed. Communicates and enforces branch-related operational policies and procedures. Ensures an excellent member experience throughout branch network.

Requirements

Requires excellent interpersonal communication skills to develop business, motivate employees, and proactively deal with personnel issues.
Proficient understanding of National Credit Union Administration (NCUA) and credit union operations and lending regulations, policies, and procedures.
Self-starter, highly motivated, and polished professionally to develop and maintain credit union standing and public image within the community.
Excellent oral and written communication skills.
High level of analytical skills to correlate data, review business processes, and reach accurate assessments.
High level of organizational skills.
Ability to adjust priorities to meet deadlines.
High degree of success accepting responsibility and accountability for department and personnel achievements or failures.
Ability to strategically plan branch objectives with levels of senior management.
Must be able to lift up to 10 lbs.
Bachelor’s degree in Business Administration or related field or a minimum of 5-7 years credit union or financial industry experience with progressive responsibilities in management. Must have experience in the Branch Manager role.
Knowledge of credit unions and operations required.

Responsibilities

Interfaces primarily with Branch Managers to ensure effective operations and minimize potential losses.
Provides necessary support to branch and other credit union personnel.
Answers questions and provides clarification relating to existing policies and procedures.
Prepares management reports and general ledger reconciliations.
Oversees review of system exception and quality control reports for branch operations.
Oversees training and development of all branch operations staff.
Demonstrates expertise with all matters related to branch operations, serving as an operational resource for the credit union.
Maintains daily contact with branch management, providing support, input, feedback, and guidance concerning their daily operations.
Adheres to NCUA and credit union regulations, controls, guidelines, policies and procedures, including maintaining accurate member account and loan files. Ensures the same of branch operations staff.
Manages lending activity on a daily basis, ensure timely closing of loans, cross sell opportunities, DocuSign activity, etc.
Drives strong sales goal results; coaches branch management to achieve established goals.
Maintains a well-trained, highly motivated staff.
Ensures consistency in processes among the branches.