Regional Banker/Teller - Houston Northwest

PNC•Houston, TX

1d•Onsite

About The Position

At PNC, the Regional Banker/Teller manages the customer experience by identifying opportunities to improve financial wellbeing and create loyalty, while increasing share of wallet. This role involves participating in proactive sales and service activities, identifying referral opportunities, and collaborating with ecosystem partners to grow customer relationships. The position focuses on positioning PNC solutions to drive new revenue and customer loyalty through internal and outbound interactions, including outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement. The Regional Banker/Teller is expected to deliver a full PNC conversation with every client interaction to identify appropriate solutions, leverage ecosystem partnerships, and create customer loyalty through a differentiated customer experience. Key aspects include educating customers on managing financial transactions using technology, tools, and resources, and applying product and procedural knowledge to solve customer problems. The role also involves managing risk by adhering to policies and procedures, demonstrating sound judgment, and ensuring efficient and accurate completion of teller and branch daily operations and maintenance transactions. Employees are expected to be customer-focused and adept at managing risk according to PNC's Enterprise Risk Management Framework.

Requirements

Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions (Customer Focused).
Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework (Managing Risk).
Banking Products competency.
Digital Awareness competency.
Effective Communications competency.
Managing Multiple Priorities competency.
Matrix Management competency.
Problem Solving competency.
Prospecting. competency.
Retail Lending competency.
Selling. competency.
Understanding Customer Needs competency.
1+ years of related experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Bilingual Spanish Preferred.
Accountability (Preferred Skill).
Banking (Preferred Skill).
Client Loyalty (Preferred Skill).
Customer Experience (CX) (Preferred Skill).
Customer Service (Preferred Skill).
Identifying Opportunities (Preferred Skill).
Leveraging Technology (Preferred Skill).
Proactive Sales (Preferred Skill).

Responsibilities

Manages the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet.
Participates in proactive sales and service activities and identifies referral opportunities.
Collaborates with ecosystem partners to grow customer's share of wallet.
Positions PNC solutions to drive new revenue and customer loyalty.
Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions.
Leverages ecosystem partnerships to acquire, expand and retain relationships.
Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
Demonstrates a heightened scrutiny to identify and avoid loss.
Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Benefits

Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level and years of service