Regional Banker/Teller San Isidro

PNC Bank•Laredo, TX

1d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Regional Banker/Teller, you will engage in proactive sales and customer service activities including teller transactions, selling bank products, and developing referral opportunities. You will be part of the Regional Resource Team. This position, within PNC's Retail Branch Banking Network, is based in San Isidro-Laredo, TX to support multiple branches in PNC's Laredo Retail Market. PNC is an in-office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. The role manages the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet. From a variety of customer interactions, the Regional Banker/Teller participates in proactive sales and service activities and identifies referral opportunities. They collaborate with ecosystem partners to grow customer's share of wallet and position PNC solutions to drive new revenue and customer loyalty. This includes driving proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. The position delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions, leverages ecosystem partnerships to acquire, expand and retain relationships, and creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Responsibilities also include performing lobby engagement activities to connect with customers and position PNC products to meet their needs, educating customers on options for managing financial transactions by leveraging technology, tools and resources, and applying product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. The role manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits, and demonstrating a heightened scrutiny to identify and avoid loss. Finally, it ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner. PNC Employees are expected to be Customer Focused, knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations, and adept at Managing Risk by assessing and effectively managing all risks associated with business objectives and activities to ensure adherence to PNC's Enterprise Risk Management Framework.

Requirements

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
1+ years of related experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Bilingual Spanish Preferred
Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales
Banking Products
Digital Awareness
Effective Communications
Managing Multiple Priorities
Matrix Management
Problem Solving
Prospecting.
Retail Lending
Selling.
Understanding Customer Needs

Responsibilities

Engage in proactive sales and customer service activities including teller transactions, selling bank products, and developing referral opportunities.
Manage the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet.
Participate in proactive sales and service activities and identify referral opportunities from a variety of customer interactions.
Collaborate with ecosystem partners to grow customer's share of wallet.
Position PNC solutions to drive new revenue and customer loyalty.
Drive proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions.
Leverage ecosystem partnerships to acquire, expand and retain relationships.
Create customer loyalty and grow customer share of wallet through a differentiated customer experience.
Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
Educate customers on options for managing financial transactions by leveraging technology, tools and resources.
Apply product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
Demonstrate a heightened scrutiny to identify and avoid loss.
Ensure teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service